Miranda Blake
Nouvelles de l'industrie • 2 min lire

Les conducteurs mécontents des relais routiers : Quel est le problème ?

Créée: 11/11/2024

Mise à jour : 12/07/2025

Une [récente enquête] (https://d3cez36w5wymxj.cloudfront.net/wp-content/uploads/2024/11/04184443/Lorry-Driver-Facilities-Survey.pdf) de l'organisme de surveillance indépendant Transport Focus a révélé que près de la moitié des chauffeurs routiers ne sont pas satisfaits du nombre et de la qualité des relais routiers en Angleterre. Ils estiment que ces derniers se sont détériorés au cours de l'année écoulée.

Chez SNAP, nous disposons d'un réseau de [parkings pour camions] (https://snapacc.com/truck-parks/) offrant des services de qualité supérieure (en fait, nous lancerons bientôt nos propres prix récompensant les meilleurs parkings pour camions !) S'il existe de nombreux relais routiers de qualité, la question se pose : pourquoi les chauffeurs sont-ils si malheureux ?

Une plongée plus profonde dans le problème

Voyons d'abord ce qui ne les satisfait pas. Les conducteurs disent qu'ils ne se sentent pas les bienvenus et en sécurité à chaque arrêt. En outre, ils n'ont pas la possibilité de se reposer ou de prendre un bon repas. Parmi les commentaires, on peut citer le fait qu'il n'y a pas toujours de [nourriture saine] (https://snapacc.com/newsroom/how-to-be-a-healthy-truck-driver/) disponible ou de douches et de toilettes propres. Une conductrice a également indiqué qu'il n'y avait pas de douche dans les toilettes pour femmes, ce qui signifie qu'elle n'avait pas d'autre choix que d'aller se laver dans les toilettes pour hommes.

Cependant, il est important de souligner que les statistiques concernent ceux qui ont choisi de prendre leur pause sur ces aires de repos, et qu'il y a donc probablement un certain degré de satisfaction. De plus, l'enquête n'a interrogé les conducteurs sur leur expérience que sur un tiers du nombre total d'aires de repos pour camions, d'aires d'autoroute et d'aires situées sur les routes A en Angleterre. En outre, de nombreuses aires de stationnement de camions ont obtenu un taux de satisfaction d'au moins 95 %, le taux de satisfaction global s'élevant à 86 %.

Le problème n'est donc peut-être pas aussi grave qu'il n'y paraît. Cependant, le secteur ne peut certainement pas l'ignorer, surtout si l'on tient compte des résultats de nos recherches.

Ce que la recherche du SNAP a découvert

Nous avons constaté que 70 % des conducteurs préfèrent les aires de repos aux stations-service ou aux relais routiers, l'une des principales raisons étant le manque de sécurité. Par exemple, ils ont déjà eu l'occasion de voir leurs rideaux coupés. Toutefois, il convient de noter qu'en 2023, la police du Cambridgeshire a signalé que [46 % des vols de marchandises ont eu lieu dans les rues ou les aires de repos] (https://www.rsainsurance.co.uk/news/insurance/tackling-cargo-crime-in-2024/#:~:text=The%20majority%20only%20offer%20a,these%20happened%20in%20lay%2Dbys.), contre 27 % dans les stations-service - ce qui suggère que les conducteurs ne s'inquiètent peut-être pas au bon endroit.

Sur nos pages de médias sociaux, plus de la moitié des chauffeurs routiers ont révélé qu'ils pensaient que les aires de repos du Royaume-Uni n'étaient pas sûres et sécurisées par rapport à celles d'Europe. En outre, 70 % des aires de repos qui bénéficient d'un niveau de protection plus élevé sont pleines dès le début de la soirée.

Bien que cela signifie qu'il y a une quantité insuffisante pour répondre à la demande, beaucoup de nos sites ont une sécurité fantastique. Ceux qui ne le sont pas devraient donc réfléchir à la manière de l'améliorer.

CCTV dans un parc à camions

Offrir aux parcs à camions le plus haut niveau de sécurité

Nous fournissons une variété de services pour améliorer l'expérience de tous - y compris nos forfaits de sécurité de pointe via SNAP Access & Security. Des caméras ANPR et barrières à la vidéosurveillance, nous assurons la meilleure protection des relais routiers et donc des chauffeurs et de toutes les cargaisons des flottes.

Vous pouvez en savoir plus sur SNAP Access & Security, ou découvrir nos autres services (comme le stationnement et le lavage) ici.

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