Susie Jones
Sutterton Truck Stop: Raising the standard for driver comfort and safety
Created: 08/01/2026
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Updated: 08/01/2026
Situated on the A17 and a short drive from Boston is Sutterton Truck Stop, a haven for truck drivers transporting goods along this stretch of road. The location provides not only a truck stop with the usual amenities one would expect - clean showers, toilets, shop, and refuelling options - but it also presents drivers with the choice to dine at the Roadside Diner, providing visitors with an American-themed restaurant with a variety of meals.
We sat down with Director James Townsend to discuss improvements to the site, driver welfare, site security, and their long-standing relationship with SNAP.
“We launched Sutterton Truck Stop in 2020. What we’ve tried to do from the outset is target this offer directly to an HGV driver,” explains James.
Site refurbishment and improvements
The site has undergone a major refurbishment, prioritising the needs of truck drivers.
“We’ve completely refurbished all the showers and toilets; they were getting a bit tired after five years. So we’ve invested in new ventilation and new shower cubicles.”

Nestled inside the truck stop is the new roadside diner. James and the team have recently taken back ownership of this and refurbished it. “We’ve centered it on HGV drivers. So, we offer a full range of meals from breakfast through to evening meals,” James says.
He goes on to explain that it was more than upgrading existing facilities, but providing drivers with the right facilities to make the site a home away from home.
“It was my vision that a driver pulls into this truck stop and we make it as comfortable, as safe, secure, and economically viable for the driver. We’ve tried to make it so the driver benefits from as many free facilities as we can offer. So, we don’t charge for the showers or toilets, we offer food vouchers for parking, free Wi-Fi, and a diner that provides free chargers and plug sockets. It’s very much targeted at the driver.”
SNAP asked truck drivers parking at Sutterton what they thought of the new facilities on offer. One driver commented:
“I think they’re fantastic facilities, and they’ll let you use showers during the day even if you haven’t paid for a ticket. You’ve got the new diner in there, which is pretty decent as well, and they give you a little bit of money off with your parking ticket, which is nice. In terms of parking, there’s plenty here, and for the A17, it’s pretty good. They are more than accommodating to us guys.”
When it came to the design of the truck park, the site worked closely with SNAP to maximise the site’s potential:
“From the outset, we involved SNAP in the design and how we went about procuring the car parking, the machines, and the card base. So, it was very much centered around SNAP.”

Driver welfare
Driver welfare still remains a huge priority for those working in the industry, with investment into truck parking lacking, something James is all too aware of after working with the DFT.
“I’ve been working with them surrounding driver amenities across the country, and it was highlighted that there is a lack of investment in truck parks. We’ve been fortunate enough to get some grant money to do the work, which has enabled us to go the extra mile to get the work completed,” he explains.
“The industry needs more investment from the government to get these things done.”
While investment is valuable, directing it into the right facilities for truck drivers is also imperative.
“For me, you need to look at it as a truck driver entering the premises. They need to have somewhere safe and secure. They need the parking area to be tarmaced and paved; it must be well-lit, fenced, and maintained. Coming into the building, they need to have clean amenities and somewhere to rest,” James states.
“These guys are stuck out 12 hours a day, and I would imagine it’s quite a lonely job. We need to get them out of the lorry, and we’re really passionate about that.”
Working with SNAP
James and the rest of the team work closely with SNAP’s UK Network Team as well as SNAP Access & Security, providing them with a single, clear point of contact should any issues arise.
“For us, if there’s a complaint, we can quickly resolve it. If we’ve got issues on the site with CCTV or issues with our parking terminals, it’s one person to go to,” explains James.
“That part of it, which is a huge part of it, is dealt with, and we don’t have to spend any time dealing with it.”
Having the support in place for complaints and technical issues is a major advantage for a truck stop like Sutterton, which often manages competing demands. Working with SNAP has delivered additional benefits as well, as James goes on to say:
“If you look at all the revenue coming through, it comes through the SNAP network.”
Truck stop safety and security.
To ensure truck drivers get a good night’s rest, ensuring the site is as safe and secure as possible was vital for Sutterton Truck Stop. Working with SNAP Access & Security from the outset has allowed James and the team to do exactly that.
“It’s all palisade fencing. The CCTV operates across the whole site and can be archived for up to 40 days. We have manned patrols, and everything’s linked to panic buttons to the local police. If there is an incident, it’s an immediate response,” says James.
The site is a firm believer in training its staff to deal with incidents if they occur.
“We’ve done training with TAPA and Park Mark Freight, and we then filter that down to the staff so they know how to look after these drivers.”
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Catch the full interview with Sutterton Truck Stop.