Drivers unhappy with truck stops: What’s the problem?

One of the biggest challenges drivers face is finding safe parking facilities. revealed that many feel the security in place at truck stops isn’t to a satisfactory standard.Let’s delve into the various aspects that contribute to secure truck parking from the drivers' perspective, exploring the essential measures and amenities. On top of this, we’ll look into the overall environment that fosters a sense of protection. Truckers need to park to comply with strict regulations regarding rest periods. Plus, they require locations where they can rest, refuel, and refresh without the . With approximately 81% of freight transported by road, the demand for secure truck parking really is critical for the industry’s success. Inadequate measures can lead to severe repercussions, including cargo theft, vehicle damage, and personal safety concerns. This has caused – it can deter them from taking breaks and ultimately affect their performance on the road.A fundamental aspect of secure truck parking is the implementation of physical barriers. Robust perimeter fencing is vital in preventing unauthorised access. Controlled entry and exit points, such as gates that require keycard or code access, are a necessity. Such measures significantly reduce the likelihood of intrusions and enhance overall safety.Effective lighting is also imperative. Well-lit areas discourage criminal activity and provide drivers with a sense of protection and the confidence to navigate truck stops, particularly during the nighttime. Comprehensive video surveillance is another important aspect. CCTV cameras should cover the entire parking facility, enabling constant monitoring and recording of activities. Many truckers appreciate knowing their vehicles and cargo are under 24/7 surveillance, as it may prove an effective deterrent to potential criminals.The presence of trained security personnel adds an extra layer of protection. Guards can respond promptly to incidents, assist, and maintain a visible presence that enhances the overall feeling of safety. Truckers are often more at ease knowing there are professionals on-site to handle any issues that may arise.Having easily accessible emergency communication systems is key – there should be emergency call boxes or intercom systems, which allow drivers to quickly contact security or crisis services if needed. In remote areas where immediate assistance may not be readily available, this feature is particularly crucial.Clean and well-maintained toilets and showers are also highly valued, especially on long journeys. Measures should extend to these facilities to ensure that they’re locked and under surveillance – this will not only increase driver comfort, but also contribute to their overall sense of safety.While not directly related to secure truck parking, additional amenities can significantly enhance the overall comfort of a parking area. The likes of food and beverage options, WiFi access, and electrical hookups for refrigerated trailers make for a more welcoming space. Basic maintenance services can also be beneficial, allowing truckers to address minor issues without leaving the premises.A secure truck parking facility should also effectively look after drivers. A great deal shared that they feel undervalued at certain locations, which can negatively impact their experience. Those that treat truckers with respect and provide a friendly atmosphere encourage repeat visits and foster loyalty.Investing in staff training is imperative to improving this. Employees should understand the unique needs of truckers and know how to provide excellent customer service.It’s important to know that female drivers, who make up a small percentage of the trucking workforce, often face additional challenges regarding safety. Many women report feeling unsafe in predominantly male environments, particularly when truck stops lack adequate security measures – it’s vital to consider their specific needs and take steps to ensure they’re both safe and happy.Another consideration is that some truckers have specific dietary needs. So, offering healthy food options and catering to various dietary requirements can enhance their experience and contribute to the positive wellbeing of drivers.Innovations such as smart surveillance systems, automated entry controls, and real-time monitoring can significantly improve measures. Truck stops that invest in solutions like these have a greater chance of attracting more fleets and drivers who are seeking safe options.Addressing challenges in this space requires collaboration between various stakeholders, including government agencies, logistics companies, and parking facility operators. By working together, these groups can develop comprehensive strategies to better security and the entire experience for truckers.Advocating for policy changes that prioritise the needs of drivers is crucial for creating safer environments. Industry organisations and advocacy groups can play a significant role in raising awareness about the importance of secure truck parking and pushing for legislative changes that support infrastructure improvements.Here at SNAP, we prioritise the safety of drivers and help truck parks do so through our dedicated Access & Security division. From to to to to , we’ll put in place everything to best protect truckers, vehicles, and cargo for , , , and more. You can learn more about , or discover our other services (like parking and washing) on the .

Scheduled to launch in November but delayed due to concerns, the EU will introduce the Entry/Exit System (EES). The EES will change requirements for British nationals travelling to the Schengen area requiring anyone with a UK passport to register biometric details such as fingerprints or a photo. EES will replace manually stamping passports when visitors enter the EU. We've collated everything you'll need to know ahead of the change.Any country using the EES will require the following information from travellers:• Place of entry and exit• Date of entry and exit• Travel documents.The EES has the following benefits:• It modernises the management of the EU's external borders improving the experience for those travelling. • The EES combats identity fraud by collecting biometric data.• It can identify overstayers and reliably provides data on entries, exits, and refusals. • Improved border checks, electronic records, and biometric data will strengthen the security within the EU.• It provides real-time information sharing allowing border authorities across the EU to see the correct information at the right time. In the long term, the new EES will streamline operations and benefit non-EU travellers. However, there are several concerns surrounding the new system:• At least three EU countries are not fully prepared for the launch.• Several countries may not be able to introduce the advanced biometric system.• No proper testing of the system occurred at the Port of Dover one of the UK's busiest crossings.• The initial launch could cause increased delays at border checkpoints. Further delays to the official launch of the EES could eradicate several of these concerns. UK HGV operators have expressed concerns regarding the 90 days out of 180 Schengen travel limit maintaining regular business operations within the EU could be challenging. Fleet companies with non-EU drivers could face travel restrictions or fines if the limit is exceeded. There isn't much that fleets and drivers can do to prepare for the new system most of it will occur in person at the port. However, fleets and drivers can take the following measures to ensure a smooth transition:• When booking travel, ensure you have all the information required before travelling to the port. • Know what to expect when you arrive practical differences mean the process will vary in different places. • Allow enough time to complete pre-travel formalities especially if you are travelling close to the start date.The following countries will be using the EES:Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.There are several exemptions to the new EES:• Nationals of the countries using the EES (Including Cyprus and Ireland).• Non-EU nationals immediately related to an EU citizen. They must hold a residence card.• Any non-EU national who holds a residence card or permit immediately related to a non-EU national can travel throughout Europe like an EU citizen. • Citizens with a residence permit or long-stay visa. • Nationals of Andorra, Monaco, and San Marino.• People with a passport issued by the Vatican City State or the Holy See.• Anyone exempt from border checks (such as heads of state or cross-border workers)• Citizens holding a valid local border traffic permit.• Crew of passenger and goods trains on international connecting journeys. • Anyone not required to cross external borders solely at border crossing points during fixed opening hours.If you fail to provide the required personal information, you will be denied entry to EU countries using the EES. For fleet companies, this could result in a loss of income if their drivers do not provide the relevant information.Both biometric and non-biometric passports are accepted under the new EES. Automated systems to cross the border require a biometric passport.

With the ongoing changes to Germany's truck toll system, it's easy to get lost in the many alterations and regulations. Almost of local truck journeys, covering roughly 200 kilometres, are already on toll roads highlighting the impact German tolls have on fleet expenditure. With the rise in toll rates, these new changes are hitting fleet companies hard. Changes to the toll in 2023 and 2024 resulted from the German government supporting The Toll Amendment Act, which adopts the following:• New toll rates• The introduction of CO2 emissions tolls• Removing toll exemption for natural gas vehicles• Extending the toll to vehicles with a permissible total weight of over 3.5 tonnes.Toll rates rose at the beginning of 2023. Three factors were decisive:• Number of axles• Emissions class• Permissible total weight of the vehicle combination.December saw the introduction of CO2 emission classes as a new tariff criterion. Calculated on a surcharge of 200 euros per tonne of CO2 emissions this is levied on all vehicles with a permissible total weight of over 7.5 tonnes. Individual surcharge amounts, in addition to the current toll, depend on emission class.• Class 1 HGVs with the highest CO2 emissions and, therefore, the highest possible surcharge. , which collects truck tolls in Germany, classifies all registered vehicles in this emission class fleet operators must contact them to apply for a better classification if eligible.• Classes 2 and 3 Both classes are assigned when entering vehicle details into the TollCollect portal.• Class 4 Low-emission trucks, for example, natural gas vehicles.• Class 5 Zero-emission trucks.On the 1st of January 2024, the toll exemption for vehicles powered by natural gas was no longer applicable.Tolls will be due for all vehicles with a technically permissible total weight of more than 3.5 tonnes. There are a few exemptions to this new change:• Emission-free vehicles with a technically permissible total weight of more than 4.25 tonnes.• Emission-free heavy commercial vehicles This exemption is effective until late December 2025.• Vehicles used by trade businesses Applicable for vehicles with a total weight of less than 7.5 tonnes.Before the 1st of July, you will need to check whether your vehicles are subject to toll, and if they are, how you want to pay the toll.• Check part one of the vehicle registration certificate in field F1. If your vehicle has a Technically Permissible Maximum Laden Mass (TPMLM) of more than 3.5 tonnes, you are subject to paying the toll. HGVs with a TPMLM of exactly 3.5 tonnes or less will not be subject to toll charges.• Vehicle combinations if the towing vehicle has a TPMLM of over 3.5 tonnes, you are subject to toll. A combination with a TPMLM over 3.5 tonnes will not be subject to toll charges if the towing vehicle has a TPMLM of 3.5 tonnes or under.• Vehicle toll requirements apply to vehicles intended or used for road haulage.• Trade businesses are from tolls under certain conditions.The most convenient way to pay is with an onboard unit (OBU) provided by Toll Collect, European Electronic Toll Service (EETS) providers, or their sales partners.Paying with an OBU requires registering with Toll Collect and arranging an installation appointment after installation, set the weight as "<7.5 tonnes". With an OBU, the automatic collection will occur on motorways and federal roads from the 1st of July, 2024.Alternatively, you can pay the toll on the Toll Collect or via their before starting your journey.To be eligible for the craftsperson exemption, the following applies:• Only employees of the trade business can drive the vehicle.• The materials, equipment, or machines transported must be necessary to carry out the services and work of the trade business.• The handcrafted goods transported must be produced, processed, or repaired in the tradesperson's business.You can register your trade vehicles online at . Trade businesses can discover more information about the exceptions on Toll Collect's page.There are commercial truck bans on driving during certain times to reduce traffic and keep roads safe. The ban is applicable on Sundays, meaning truck drivers with a truck weighing over 7.5 tonnes cannot move it from 12 am to 10 pm. In addition, there is also a driving ban on the following public holidays:• New Year's Day 1st of January• Good Friday 18th of April• Easter Monday 21st of April• Labour Day 1st of May• Ascension Day 29th of May• Whitsun 8th of June• German Unification Day 3rd of October• Christmas and Boxing Day 25th & 26th of DecemberDuring the main holiday period, from the 1st of July to the 31st of August, the truck driving ban applies on Saturdays, meaning truck drivers are not allowed to drive between 7 am and 8 pm when there is a high frequency of vehicles on the roads.