Susie Jones
Nouvelles et mises à jour • 2 min lire

Inside Formula Premier Truckstop : Exploration de leur succès et de leur relation avec SNAP

Créée: 07/08/2025

Mise à jour : 07/08/2025

C'est à Ellesmere Port, à deux pas de la M53, que se trouve [Formula Premier Truckstop] (https://www.formulaservices.co.uk/). Élu Truckstop de l'année 2023 au Royaume-Uni, ce site est devenu l'un des favoris de la communauté des transporteurs routiers. Rendant hommage à son lien avec la Formule 1 (le site fournissait autrefois du carburant aux voitures de course du monde entier), le relais routier est recouvert du rouge emblématique, avec de nombreux souvenirs sportifs pour occuper les visiteurs pendant des heures.

Alors qu'ils célèbrent leur 10e anniversaire, nous nous sommes entretenus avec Ash Evans, directeur des opérations, sur des sujets aussi variés que les nouvelles installations, les objectifs de développement durable, le bien-être des chauffeurs et leur relation avec SNAP.

*Nous fonctionnons comme un relais routier depuis 10 ans. Nous sommes ouverts à tous les chauffeurs de camions, grands ou petits, rigides ou arctiques. Nous avons une station-service qui est ouverte tant que vous avez une carte de carburant", explique Ash.

Installations

Le site dispose d'une série d'installations fantastiques qui permettent aux chauffeurs routiers de se sentir chez eux loin de chez eux.

*Nous disposons d'environ 150 places, d'un restaurant sur place, d'une salle de sport et de toilettes réservées aux hommes et aux femmes. Nous essayons d'inclure le plus de choses possibles dans le prix du stationnement", déclare Ash.

Lors de la visite du site, nous passons par une salle de jeux spécialisée, équipée d'une table de billard et d'une table de ping-pong, d'un salon doté de fauteuils de massage et d'une pléthore de consoles de jeux pour détendre les chauffeurs après une longue journée de travail. D'un point de vue plus pratique, le site propose des installations de lavage, une salle de sport et un coin cuisine pour préparer des repas maison. Pour ceux qui n'ont pas envie de cuisiner après une journée au volant, ils peuvent utiliser le restaurant du site, qui propose désormais des chèques-repas SNAP.

*Ils sont toujours à la recherche de moyens d'améliorer le site. Les installations dont ils disposent constituent un lieu agréable pour les conducteurs. Le trajet d'un conducteur est beaucoup plus sûr et plus facile lorsqu'il sait qu'il dispose de ce type d'installations à la fin de son trajet.

- Stuart Willetts, responsable du développement commercial au Royaume-Uni chez SNAP.

Récemment, le site a rénové ses installations pour les femmes, en les dotant de toilettes ultramodernes, semblables à celles d'un spa. Cette rénovation comprenait des toilettes et une salle de douche neutres, toutes deux fermées à clé pour des raisons de sécurité.

*Nous avons reçu de très bons commentaires sur les nouvelles installations et nous avons constaté une forte augmentation du nombre de conductrices sur le site, ce qui est réjouissant", explique Ash.

Découvrez les nouvelles installations de Formula grâce à notre quickfire Q&A avec Ash.

Comment SNAP a profité à Formula

Ash et l'équipe entretiennent des relations étroites avec Stuart Willetts, l'un des responsables du développement commercial de SNAP au Royaume-Uni, qui est toujours au bout du fil pour répondre à toutes les questions.

*La relation que nous entretenons avec SNAP depuis plusieurs années reflète vraiment la qualité de votre travail", déclare M. Ash.

Ash explique comment l'offre de chèques-repas SNAP a profité non seulement aux chauffeurs, mais aussi au site :

*Ces dernières années, l'une des meilleures choses a été l'introduction des chèques-repas par le biais de SNAP. L'absence de cette offre était auparavant un point négatif pour les conducteurs. Le fait de pouvoir bénéficier d'un repas avec leur parking sans avoir à débourser de l'argent est un grand avantage.

*Cela s'est avéré très positif en termes de satisfaction de la clientèle et d'augmentation des revenus.

Le bien-être du conducteur

Le bien-être des chauffeurs est depuis longtemps un sujet de discussion brûlant dans le secteur. Avec un taux de suicide chez les chauffeurs routiers [20 % plus élevé] (https://www.matesinmind.org/what-we-do/sector-specific-support/transport-and-logistics) que la moyenne nationale, les relais routiers jouent un rôle essentiel dans l'amélioration du bien-être des chauffeurs. Ash estime qu'il ne devrait pas être difficile pour un relais routier d'atteindre cet objectif :

*Les conducteurs ne veulent pas grand-chose. Ils veulent un bon endroit, propre, pour se laver, se raser, faire ce qu'ils ont à faire et prendre un bon repas. Ce n'est pas une grande demande pour quelqu'un, et ce ne devrait pas être une grande demande pour une entreprise de leur fournir cela".

Il s'agit certainement d'un point essentiel pour Formula, qui influence tout, depuis ses installations et ses améliorations constantes jusqu'à la sûreté et la sécurité des personnes qui se garent.

*Nous disposons d'un système ANPR, de 80 caméras de télévision en circuit fermé, d'une clôture périphérique sur tout le pourtour, d'un sas d'entrée et d'une sécurité assurée par du personnel 24 heures sur 24", précise M. Ash.

Le secteur a encore beaucoup de chemin à parcourir, et Formula Truck Stop place la barre très haut. Nous avons demandé à Ash ce que le secteur pouvait faire pour améliorer le bien-être des chauffeurs :

*La plus grande chose qu'ils puissent faire, c'est de créer davantage de relais routiers qui répondent aux besoins des conducteurs modernes, avec de bonnes installations. Nous devons tous continuer à faire pression pour que cela se produise".

Stuart est parfaitement conscient que cela doit se produire, car son rôle au sein de SNAP lui permet de comprendre les défis quotidiens auxquels sont confrontés les chauffeurs routiers :

L'un des avantages de mon rôle est que nous sommes toujours sur la route. Nous avons donc un aperçu de ce que vivent les chauffeurs, qui roulent en permanence et ont besoin d'une pause à la fin de la journée. Cela nous donne un peu d'empathie et de sympathie pour les conducteurs. Cela nous permet de voir nos partenaires de service avec un véritable aperçu de ce à quoi les conducteurs doivent faire face ".

Croissance future

Le relais routier a parcouru un long chemin depuis ses humbles débuts. Grâce à l'aide apportée par SNAP pour rationaliser les opérations, le site a pu se concentrer sur l'expansion et la poursuite de ses objectifs de durabilité. Avec plus de 195 000 chauffeurs de camions sur le réseau SNAP, le site a dû ajouter une aire de stationnement de débordement, soit 50 places supplémentaires, pour répondre à la demande croissante.

Ash explique que le site se concentre désormais sur ses objectifs en matière de développement durable :

Nous travaillons actuellement sur plusieurs projets, dont un nouveau système de chauffage et de production d'eau chaude qui utilisera une pompe à chaleur à air et sera très économe en énergie.

*Nous avons également installé des panneaux solaires cette année pour contribuer à la réduction des émissions de carbone.

Rejoignez le réseau en pleine expansion de SNAP

Inspiré par ce que vous venez de lire ? [Commencez dès aujourd'hui votre histoire de réussite avec SNAP] (https://snapacc.com/sign-up/).

Retrouvez l'intégralité de l'interview de [Formula Truckstop sur notre chaîne YouTube] (https://www.youtube.com/watch?v=89ZdgNd1DDE&t=1s).

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lundi 08 décembre 2025 • Nouvelles et mises à jour

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jeudi 04 décembre 2025 • Nouvelles et mises à jour

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