Josh Cousens
Știri și actualizări • 3 min citește

Un parteneriat strategic: Abordarea SNAP și Extra privind parcarea camioanelor

Creat: 01.08.2024

Actualizat: 13.08.2024

Directorul Ross Mendenhall explică modul în care SNAP a ajutat Extra Motorway Service Area (MSA) să crească veniturile în întreaga rețea cu până la 8% anual de când am început să lucrăm împreună în 2011.

"Un beneficiu cheie pentru noi este faptul că baza de clienți SNAP se extinde constant, permițându-ne să ajungem la încă 30.000 de potențiali clienți anual", spune Ross Mendenhall, care utilizează SNAP pentru a maximiza afacerea Extra's truck parking.

Ross explică rolul său la Extra: "Supraveghez rețeaua noastră de opt MSA-uri din Anglia, asigurându-mă că avem cel mai bun mediu de lucru și cele mai bune procese, ceea ce ne permite să oferim satisfacție maximă clienților și să lucrăm împreună cu CEO-ul nostru pentru a ne asigura că ne concentrăm pe ambițiile noastre de creștere.

"De asemenea, lucrez îndeaproape cu furnizorii noștri și cu mărcile chiriașe pentru a ne asigura că oferim cea mai bună experiență posibilă tuturor celor care vizitează MSA-urile noastre."

Suprafețe de serviciu pentru autostrăzi suplimentare

După ce și-a deschis primul sediu în Cambridge în 2000, Extra este în prezent unul dintre cei mai mari operatori de servicii de autostradă din Regatul Unit. În cel mai recent sondaj Transport Focus Motorway Service Users, Extra a fost votat operatorul numărul unu pentru satisfacția clienților din Regatul Unit.

Ross spune: "În centrul eticii noastre ca afacere se află angajamentul nostru de a "face un efort suplimentar" pentru a oferi experiențe extraordinare tuturor vizitatorilor noștri.

"În special, ne mândrim cu faptul că oferim o gamă largă de unele dintre mărcile preferate de alimente și băuturi din Marea Britanie, spații pitorești în aer liber, complete cu zone de plimbare a câinilor și zone de joacă pentru copii, precum și facilități sigure, curate și de înaltă calitate pentru ca toți să se bucure."

În 2023, vor exista 260 066 de sesiuni de parcare SNAP în zonele de servicii extra-autostrăzi.

Introduceți SNAP

După ce a început să lucreze cu SNAP în 2011, Ross explică modul în care parteneriatul a ajutat Extra să-și dezvolte serviciul de parcare pentru camioane. "SNAP ne ajută să comunicăm serviciile noastre cheie șoferilor și flotelor de vehicule grele, oferind vizibilitate capacităților noastre de parcare, alimentare cu combustibil și spălare.

"Ne-am angajat să creștem rata de satisfacție a șoferilor HGV care se opresc la noi și să facem parte din rețeaua SNAP ne permite să facem exact acest lucru. Prin intermediul aplicației, ne putem dezvolta parteneriatele și vânzările organice oferind clienților un instrument eficient pentru a afla mai multe despre facilitățile noastre, inclusiv modul în care le putem face șederea plăcută, relaxantă și sigură."

Cum a fost procesul de configurare?

Am vrut să aflăm dacă au existat complicații în primele etape ale relației.

Ross spune: "A fost foarte simplu. Echipa SNAP a fost la îndemână pentru a răspunde oricăror întrebări pe care le-am putea avea și, chiar și după ce configurarea a fost completă, au fost bucuroși să asculte feedback-ul nostru cu privire la modul în care sistemul ar putea fi îmbunătățit în continuare pentru a răspunde mai bine nevoilor noastre."

Creșterea veniturilor

L-am întrebat pe Ross dacă SNAP a ajutat Extra să își crească veniturile:

"Parteneriatul nostru cu SNAP ne-a ajutat să creștem în mod constant veniturile, care au crescut de la an la an cu 8%, cu o creștere a tranzacțiilor de 2%.

"Serviciile noastre de la Cambridge și Peterborough au înregistrat cea mai mare îmbunătățire de la an la an, respectiv 11% și 12%. În plus, serviciile noastre de la Peterborough, Leeds și Cambridge sunt acum ocupate în proporție de peste 100%."

Acces și securitate SNAP

După ce au lucrat împreună cu succes timp de mai mulți ani, Extra ne-a întrebat în 2018 dacă am putea să îi ajutăm să își îmbunătățească facilitățile de securitate.

"Ne-am consolidat parteneriatul cu SNAP de-a lungul anilor, investind în tehnologia CCTV și ANPR pentru a asigura o siguranță maximă.

"Instalarea de tehnologii de securitate în toate cele opt locații ale noastre ne-a ajutat să ne protejăm veniturile, asigurându-ne că fiecare vehicul plătește pentru durata corectă a șederii sale.

"Impactul colaborării cu SNAP Access & Security a fost aproape imediat - cu o creștere înregistrată a veniturilor generate din parcare de aproximativ 20% de la intrarea în funcțiune.

"În plus, având în vedere că securitatea este una dintre prioritățile șoferilor de camioane atunci când se opresc pentru o perioadă îndelungată, suntem încântați să le facem șederea mai plăcută asigurându-i că dispunem de măsuri cuprinzătoare pentru a minimiza riscul de furt.

"Având acces la tablourile de bord de business intelligence ale SNAP, putem monitoriza datele în timp real, ceea ce ne permite să oferim cea mai bună experiență posibilă utilizatorilor", spune Ross.

Cel mai bun bit

Pentru a încheia interviul, am vrut să-l întrebăm pe Ross care crede că a fost cel mai bun lucru despre colaborarea cu SNAP:

"Un succes cheie pentru noi este impactul asupra eficienței personalului. Introducerea sistemului ANPR, combinat cu terminalele de plată, permite șoferilor o opțiune de autoservire, ceea ce înseamnă că personalul se poate concentra în schimb pe alte sarcini cheie, cum ar fi curățenia, întreținerea și serviciile pentru clienți.

"Flexibilitatea oferită de terminalele de plată este, de asemenea, o mare atracție: șoferii pot utiliza terminalele de plată în 15 limbi, îmbunătățind experiența clienților și reducând problemele legate de barierele lingvistice."

Pentru a afla mai multe despre partenerii de servicii Extra din rețeaua SNAP, accesați astăzi Harta SNAP . Dacă oferiți facilități de parcare pentru camioane și doriți să vă alăturați rețelei SNAP, aflați mai multe aici.

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marți 25 noiembrie 2025 • Știri și actualizări

POLONIA ACCELEREAZĂ TRECEREA LA TRANSPORTUL CU EMISII ZERO

Guest

Poland’s transportation sector is undergoing a major transformation. In recent months, the government has introduced a series of high-value funding programmes aimed at decarbonising the country’s road network and logistics operations. Much of this activity focuses on infrastructure related to heavy-duty vehicles – a sign that the transition to cleaner freight is being embraced across Europe.The scale of investment – and the speed at which it's happening – will be important for operators, managers and infrastructure planners right across Europe. To understand why, it helps to look at both the wider European context and the specific funding available in Poland.The move towards lowand zero-emission transport has been gathering pace across Europe for several years. The EU’s package and to cut emissions from heavy-duty vehicles by 45% by 2030 and by 90% by 2040. The (AFIR) also states that there must be high-power charging points for heavy vehicles every 60 kilometres along the Trans-European Transport Network (TEN-T) – a system of European roads, railways, ports and airports that forms the backbone of continental freight – by 2030. Hydrogen refuelling stations must be available every 200 kilometres.The UK is following a similar path. Z are being used to test electric and hydrogen HGVs on long-haul routes, while funding is being allocated to depot charging and refuelling infrastructure.Against this backdrop, Poland’s programme shows that Central and Eastern Europe are ready to take a leading role in building cleaner, better-connected transportation.In March 2025, Poland’s (NFOŚiGW) launched two major funding calls worth a combined PLN 2 billion. The first will cover the construction and expansion of power grids that supply high-capacity charging stations, especially those on the TEN-T. It covers both grid expansion and the installation of new connections. This will mean that the network can deliver the energy needed for rapid truck charging. Energy and grid operators can apply for grants if their projects meet minimum power thresholds. The second funding call supports the construction of heavy-vehicle charging stations themselves. The aim is to create 550 publicly accessible points across the country, serving both electric and hydrogen trucks. A final programme, which launched in Q2 2025, gives grants and loans to businesses so they can buy or lease zero-emission trucks in categories N2 and N3. Category N2 covers vehicles with a gross weight between 3.5 and 12 tonnes, while N3 applies to trucks over 12 tonnes. Funding levels range from 30 to 60 per cent, depending on company size. Upper limits of PLN 400,000 apply to N2 vehicles and PLN 750,000 to N3 models. Applications will be , so operators can plan their transition to zero-emission vehicles. These investments sit alongside Poland’s existing programme, which subsidises electric car purchases for individuals and companies, further extending the country’s sustainable transport strategy beyond passenger vehicles.According to the , Poland transports more goods by road than any other EU country. It is a natural gateway between Western Europe and the Baltic States, Ukraine and the Balkans, which means a reliable zero-emission infrastructure in Poland will have a Europe-wide impact.By setting clear power requirements and aligning projects with the TEN-T corridors, the government is ensuring a coordinated approach rather than isolated projects. The goal is a dependable network where electric and hydrogen trucks can move freely along key trade routes. The Deputy Minister for Climate and Environment described the programme as a way to strengthen “the competitiveness of Polish freight operators” while cutting emissions from one of the country’s largest economic sectors.Poland’s domestic network is also part of the wider . A total of nine EU countries – including Poland – committed in September 2025 to accelerate charging infrastructure deployment along key freight routes, such as the North Sea-Baltic and Scandinavian-Mediterranean corridors of the TEN-T.For fleets that operate across Europe, the initiative means charging infrastructure will become more standardised and predictable between countries. This will help drivers plan cross-border routes with greater confidence while supporting the shift towards zero-emission freight.For fleet operators, the timing is encouraging. Zero-emission trucks are rapidly , with sales of nearly 2,000 zero-emission heavy-duty electric trucks registered in the first half of 2025 across the EU. There are challenges, however. Adding high-power charging capacity will mean that grid operators, local authorities and logistics centres have to cooperate. It will also take time to hire technicians with the skills to install and maintain high-voltage equipment.In addition, vehicle costs and operational factors could also slow progress. Even with generous subsidies, businesses must weigh the cost of electric vehicle ownership, route patterns and depot readiness.For the road transport community, Poland’s programme is a significant milestone. Once complete, its charging and refuelling network will connect eastern and western Europe, supporting cleaner and more efficient freight movement.“This is a turning point for heavy transport,” says Nick Renton, Head of European Strategy and Business Development at SNAP. “Poland’s actions show that zero-emission freight is becoming part of daily life, rather than a long-term vision. As charging and refuelling points multiply, operators will be able to schedule cleaner journeys with confidence.”As the situation develops, we will continue to support fleets across Europe with technology, insight and practical tools for drivers. Our helps identify and book rest stops, refuelling points and secure parking, with more zero-emission facilities being added as new sites open. For operators looking to stay ahead of infrastructure changes, it provides a clear view of how the road network is evolving – and where new opportunities are emerging.

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joi 30 octombrie 2025 • Știri și actualizări

EFICIENTIZAREA OPERAȚIUNILOR FLOTEI: POVESTEA FULGERĂTOARE A FET LOGISTICS

Susie Jones

Located in Colnbrook, Berkshire, is a family-owned and family-run company specialising in the transportation of pharmaceutical products.The company originated from humble beginnings in 1984 when Frederick Woolley produced a service that was second to none in the secure logistics industry his very own tracking system, the best on the market, which left companies knocking on his door to transport their goods safely throughout Europe. In 1999, FET entered the world of pharmaceutical transportation, with Frederick taking on a partner, his son-in-law, Harry Hughes. From there, the business has gone from strength to strength, becoming one of the best pharmaceutical logistics companies in the UK. We sit down with Managing Director, Harry, to discuss what it's like running a fleet across Europe and how SNAP has helped ease processes."We focus on transporting high-value, high-consequence goods, white glove deliveries, and hospital deliveries. We're often in mainland Europe pretty much every day, from Northern Ireland all the way down to Spain, Italy, and even Greece."Transporting high-value goods comes with the added pressure to ensure your drivers park in safe and secure areas. For Harry, his drivers must have access to a wide network of truck stops across Europe, complete with details regarding security features something SNAP can deliver through its and Transporting high-consequence goods also brings additional challenges, as Harry explains:"We have the same challenges as everyone else in the supply chain, but you're adding temperature as well. That's another critical requirement. Whether it be a dry ice box that's got a life of 72 hours, or you need to keep that van completely at the right temperature throughout its journey. If the truck or van has to park up overnight, we need to ensure that the temperature is being monitored through the night as well."TAPA EMEA's TSR regulations have been developed by the industry, for the industry. The standard protects products transported by road and aims to ensure the safety of drivers, vehicles, and cargo. As TAPA UK Lead, Harry knows the importance and the benefits of transporting goods under TAPA TSR."We outsource to an external monitoring company for some of the delicate loads being transported under TSR. This means they will monitor the load for the route and geofence it if it deviates. They're checking in with the driver and also checking that it's parked at the right location from the route risk assessment we've uploaded to the monitoring company."These standards give drivers, fleet operators, and customers peace of mind that their cargo will be transported safely. And Harry has peace of mind when these journeys utilise SNAP's vast network of truck stops across Europe."You know that if you go to a SNAP site, you're going to get a decent site."Driver welfare remains a critical topic within the mobility industry, and for fleets like Harry's, ensuring their drivers are looked after while on the road remains vital. We asked Harry what offerings truck stops must provide to those on the road regularly:"I think the drivers just want some decent facilities. If they've got a shower, toilet, and a hot meal, they're generally happy." He also notes that it's not a one-size-fits-all, "they've all got different requirements. Some of them want to go to sites with a fancy restaurant, and some of them are just happy with a burger and chips. I think if the basics are there of clean facilities, hot and cold food, and showers, that's the main thing."Truck stops are already in high demand, and the most popular ones, offering the right facilities and security requirements, tend to fill up early in the evening. This often forces drivers to park in unsafe areas, a challenge that's expected to grow even more significant when SNAP not only simplifies life for fleet managers but also delivers a seamless parking experience for drivers. This leads to increased convenience and satisfaction on the road, while enhancing efficiency and streamlining operations across the company."It's the simplicity for the drivers. They don't have to worry about anything. They just pull in, and the parking payment method is already done for them. The drivers love it since we've implemented it," Harry states. SNAP's growing network of truck wash sites is something that hasn't gone unnoticed by FET Logistics, especially when the weather takes a turn for the worse:"More truck washes are coming onto the network, which helps us especially through winter. Nobody wants to see a dirty truck turn up if you're loading pharmaceuticals into it."Inspired by what you've just read? Catch the full interview with

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marți 28 octombrie 2025 • Știri și actualizări

TAHOGRAFE INTELIGENTE DE A DOUA GENERAȚIE: CE TREBUIE SĂ ȘTIE ADMINISTRATORII DE FLOTE

Guest

The road transport industry in Europe is undergoing a significant change with the rollout of the second-generation smart tachograph (Smart Tachograph Version 2, or G2V2). These new devices have been introduced under the to improve road safety, to ensure fair competition and to protect drivers' rights.For fleet managers across the EU – and in the UK for those operating internationally – it’s crucial to understand what the new smart tachograph v2 entails, the timelines for its implementation and how it will impact daily operations. This article provides a practical overview of G2V2 features, regulatory deadlines and the operational implications for fleets. The second-generation smart tachograph is an upgraded digital tachograph unit with enhanced capabilities, designed to boost compliance with driving rules and streamline enforcement. Building on the first smart tachographs introduced in 2019, the new smart tachograph adds several important features: G2V2 devices use satellite positioning (Galileo GNSS) to record a vehicle’s position when crossing national borders. This helps enforce rules on cabotage and driver posting by providing precise records of when a truck enters a new country. The new tachograph enables enforcement officers to retrieve data wirelessly via Dedicated Short-Range Communication (DSRC). Roadside inspectors can remotely receive recent driving time, last stop or potential violations as a truck approaches. In essence, enforcers can access key tachograph data from G2V2 without stopping the vehicle, which facilitates smarter and more unified enforcement of driver-hours rules.This ‘remote check’ capability allows authorities to pre-select vehicles that may need a closer inspection, reducing unnecessary stops for compliant drivers. G2V2 includes a mandatory ITS interface with Bluetooth connectivity for secure data exchange with third-party systems. This means fleet telematics platforms can pair with the tachograph to access data, such as vehicle location, speed, driver activity and even vehicle events (for example, brake usage) in real time. For fleet managers, this integration offers the possibility of richer data streams for compliance monitoring and route management, seamlessly connecting tachograph information to their existing fleet management software. The new G2V2 tachographs record more information and retain it for longer. Driver activity logs now cover 56 days instead of 28, extending the control period for enforcement and helping operators with data retention and audits. In addition, new data fields provide a fuller picture of each journey. The devices log loading and unloading locations, record whether the vehicle is carrying passengers or goods, and capture configuration and calibration events in greater detail. Together, these updates support both compliance and logistics planning. Drivers will, however, need training to make the new manual entries for load and unload points, as these coordinates are stored for later verification. The second-gen units come with improved security to detect and resist tampering. They also have updatable software to allow future enhancements. Additionally, new driver cards (G2V2 driver cards) have been introduced with larger memory to accommodate the extra data. There is no immediate legal requirement for drivers to replace existing digital tachograph cards if they are still valid, but as cards expire, they’ll be replaced with the updated ones to fully use G2V2 features.Most major tachograph deadlines have already passed. All heavy vehicles operating internationally within the EU or entering from the UK are now required to have the second-generation smart tachograph (G2V2) fitted.The only remaining milestone is 1 July 2026, when the rule will be extended to light commercial vehicles between 2.5 and 3.5 tonnes used for international transport. Historically, vans were exempt from EU drivers’ hours and tachograph rules, but from July 2026, operators carrying goods across borders will need to comply.This change aims to close long-standing loopholes and ensure that drivers of smaller commercial vehicles follow the same rest-time rules as HGV operators. Fleet managers running pan-European van fleets should start planning installations now, integrating the upgrade with routine servicing or fleet renewal cycles to minimise disruption.Fleet managers with international operations need to understand that compliance with these tachograph upgrades is now a prerequisite for cross-border road transport in Europe. If your trucks travel between EU countries – or from the UK into the EU – failing to equip the right tachograph can stop your business at the border. Here are key points on how different fleets are affected:As noted above, since August 2025, any heavy goods vehicle conducting international trips within the EU must have the second-gen tachograph. This applies regardless of where in the EU the truck is registered. Enforcement is carried out during roadside checks or at borders. Non-compliant vehicles can be taken off the road until a proper tachograph is installed. British fleets running international journeys into or within the EU are subject to the same tachograph requirements if they are operating goods vehicles. This is because the rules are incorporated into the AETR treaty, which governs road transport between EU and non-EU European countries. The UK Department for Transport has aligned domestic regulations to mirror the EU timeline for international journeys. Failing to upgrade doesn’t just mean a fine – it can mean your truck is stopped at a checkpoint and cannot complete its delivery. Authorities in countries like France have imposed and even jail time for serious tachograph compliance breaches. Other nations like Germany, Spain and Italy have their own stiff penalties. In addition, non-compliance can tarnish a company’s reputation.On the positive side, compliant fleets stand to benefit from smoother enforcement. Trucks with up-to-date devices, for instance, may be stopped less frequently, thanks to remote pre-checks, allowing law-abiding drivers to keep moving.One of the core aims of the new tachograph legislation and the wider EU Mobility Package is to improve working conditions. By automating record-keeping tasks such as border entries and limiting illegal overscheduling, the system helps ensure drivers get proper rest. This is expected to reduce fatigue-related incidents and make enforcement fairer, giving drivers confidence that competitors are following the same rules.Remote enforcement also means compliant drivers face fewer roadside delays, allowing them to complete journeys with less stress.Drivers will need some training to adapt. While the basics remain the same, new features require manual input of load and unload locations and consent for data sharing with connected systems. Understanding these prompts – and how to respond if a fault occurs – will make operation straightforward.From a fleet perspective, G2V2 devices store twice as much data (56 days), so downloads will be larger and contain more history. Operators should check that their tachograph software and storage systems can handle this increased volume.Finally, with Bluetooth and online connectivity, data privacy has become a talking point. Enforcement authorities can access tachograph data for compliance, but when sharing with telematics or management systems, drivers must first give consent. Fleet managers should reassure drivers that all data is handled securely and used only for legitimate, GDPR-compliant purposes.Second-generation smart tachographs touch every part of fleet operations, from compliance and route planning to driver welfare. Taking a proactive approach will help you stay compliant – and make the most of the new technology. Keep up with updates from the European Commission’s Mobility and Transport division, as well as industry bodies. Regulations can be complex, but official summaries and FAQs are a good starting point. Run toolbox talks or refresher sessions for drivers and transport managers, focusing on new functions like remote enforcement and manual entries. Live data can help you monitor remaining driving hours, adjust dispatch plans and identify routes that frequently approach limits. Encourage your teams to view tachograph compliance as part of good fleet management, not just a regulatory obligation. Recognise milestones like zero infringements, invest in driver training, and make sure everyone understands how accurate data benefits safety and efficiency.The rollout of G2V2 brings challenges, but also clear benefits: stronger enforcement, better data and fairer working conditions for drivers. For fleets that embrace the change, the reward is smoother operations, improved safety and a more connected, compliant future on Europe’s roads.At SNAP, we’re supporting fleets across the continent through this next stage of digital transformation. Through the intruck app, drivers can pre-book secure parking along their routes – while the SNAP Portal lets fleet managers plan and reserve rest stops in advance, ensuring compliance and protecting driver welfare.