Josh Cousens
Nouvelles et mises à jour • 3 min lire

Un partenariat stratégique : L'approche du SNAP et d'Extra en matière de stationnement des camions

Créée: 01/08/2024

Mise à jour : 13/08/2024

Le directeur Ross Mendenhall explique comment SNAP a aidé Extra Motorway Service Area (MSA) à augmenter la croissance de son chiffre d'affaires sur l'ensemble de son réseau jusqu'à 8 % par an depuis le début de notre collaboration en 2011.

"L'un des principaux avantages pour nous est que la base de clients SNAP s'élargit constamment, ce qui nous permet d'atteindre 30 000 clients potentiels supplémentaires par an", explique Ross Mendenhall, qui utilise SNAP pour optimiser les activités de stationnement de camions d'Extra.

Ross explique son rôle chez Extra : "Je supervise notre réseau de huit MSA à travers l'Angleterre, en veillant à ce que nous disposions du meilleur environnement de travail et des meilleurs processus, ce qui nous permet d'offrir une satisfaction maximale à nos clients, et en travaillant en collaboration avec notre PDG pour veiller à ce que nous nous concentrions sur nos ambitions de croissance.

"Je travaille également en étroite collaboration avec nos fournisseurs et nos marques locataires pour veiller à ce que nous offrions la meilleure expérience possible à tous ceux qui visitent nos MSA".

Aires de service autoroutières supplémentaires

Après avoir ouvert son premier site à Cambridge en 2000, Extra est aujourd'hui l'un des plus grands opérateurs de services autoroutiers du Royaume-Uni. Lors de la dernière enquête Transport Focus Motorway Service Users, Extra a été élu premier opérateur pour la satisfaction de ses clients au Royaume-Uni.

Ross déclare : "Au cœur de notre philosophie d'entreprise se trouve notre engagement à "aller plus loin" afin d'offrir une expérience exceptionnelle à tous nos visiteurs.

"Nous sommes particulièrement fiers de proposer un large éventail de marques de nourriture et de boissons parmi les plus appréciées au Royaume-Uni, des espaces extérieurs pittoresques avec des aires de promenade pour chiens et des aires de jeux pour enfants, ainsi que des installations sûres, propres et de grande qualité pour le plus grand plaisir de tous".

En 2023, il y aura 260 066 stationnements SNAP dans les aires de service extra-autoroutières.

Entrer SNAP

Ayant commencé à travailler avec SNAP en 2011, Ross explique comment le partenariat a aidé Extra à développer son service de parking pour camions. "SNAP nous aide à communiquer nos services clés aux conducteurs de poids lourds et aux flottes, en leur offrant une visibilité sur nos capacités de stationnement, de carburant et de lavage.

"Nous nous sommes engagés à augmenter le taux de satisfaction des chauffeurs de poids lourds qui s'arrêtent chez nous et faire partie du réseau SNAP nous permet justement d'y parvenir. Grâce à l'application, nous pouvons développer nos partenariats et nos ventes organiques en offrant aux clients un outil efficace pour en savoir plus sur nos installations, notamment sur la façon dont nous pouvons rendre leur séjour agréable, relaxant et sécurisé."

Comment s'est déroulée la procédure d'installation ?

Nous voulions savoir s'il y avait eu des complications au début de la relation.

Ross déclare : "C'était très simple. L'équipe SNAP était à notre disposition pour répondre à toutes nos questions et, même une fois l'installation terminée, elle était heureuse d'écouter nos commentaires sur la manière dont le système pouvait être amélioré pour mieux répondre à nos besoins."

Croissance des recettes

Nous avons demandé à Ross si le SNAP avait aidé Extra à augmenter ses revenus :

"Notre partenariat avec SNAP nous a permis d'augmenter régulièrement notre chiffre d'affaires, qui a progressé de 8 % en glissement annuel et de 2 % pour les transactions.

"Nos services à Cambridge et Peterborough ont connu la plus forte amélioration en glissement annuel, avec 11 % et 12 %. De plus, nos services à Peterborough, Leeds et Cambridge sont maintenant tous occupés à plus de 100 %."

SNAP Access & Security

Après plusieurs années de collaboration fructueuse, Extra nous a demandé en 2018 si nous pouvions l'aider à améliorer ses installations de sécurité.

"Nous avons renforcé notre partenariat avec SNAP au fil des ans, en investissant dans des technologies de vidéosurveillance et d'identification automatique pour garantir une sécurité maximale.

"L'installation de technologies de sécurité sur nos huit sites nous a aidés à protéger nos revenus, en veillant à ce que chaque véhicule paie pour la durée exacte de son séjour.

"L'impact de la collaboration avec SNAP Access & Security a été presque immédiat - avec une augmentation enregistrée des revenus générés par le stationnement d'environ 20 % depuis la mise en service.

"En outre, la sécurité étant l'une des priorités des chauffeurs routiers lorsqu'ils s'arrêtent pour une longue période, nous sommes heureux de contribuer à rendre leur séjour plus agréable en les rassurant sur le fait que nous avons mis en place des mesures complètes pour aider à minimiser le risque de vol.

"L'accès aux tableaux de bord de SNAP nous permet également de contrôler les données en temps réel, ce qui nous permet d'offrir la meilleure expérience possible aux utilisateurs", déclare M. Ross.

La meilleure partie

Pour conclure l'entretien, nous avons voulu demander à Ross ce qu'il pensait être le meilleur aspect de son travail avec SNAP :

"L'impact sur l'efficacité du personnel est un succès majeur pour nous. L'introduction du système ANPR, combiné aux terminaux de paiement, offre aux conducteurs une option de libre-service, ce qui signifie que le personnel peut se concentrer sur d'autres tâches essentielles telles que le nettoyage, l'entretien et le service à la clientèle.

"La flexibilité offerte par les terminaux de paiement est également un atout majeur : les conducteurs peuvent utiliser les terminaux de paiement en 15 langues, ce qui améliore l'expérience du client et réduit les problèmes liés à la barrière de la langue.

Pour en savoir plus sur les partenaires Extra Service du réseau SNAP, consultez dès aujourd'hui la Carte SNAP . Si vous proposez des parkings pour camions et souhaitez rejoindre le réseau SNAP, renseignez-vous ici.

Partager avec

D'autres lisent également...

Header Image

vendredi 19 décembre 2025 • Nouvelles et mises à jour

VOTRE FLOTTE EST-ELLE UNE CIBLE ? PRIORITÉ À LA SÉCURITÉ DANS UN MONDE TECHNOPHILE

Guest

Cybersecurity readiness must be a top priority for fleet owners and managers in the United Kingdom. The rapid digital transformation in the transportation and logistics industry has made fleets attractive targets for hackers. Learn about the cybersecurity trends fleet operators must be aware of and strategies you should adopt to lower your susceptibility to attacks.The advent of connected vehicles, push for fleet electrification, integration of Internet of Things (IoT) devices and reliance on automation have expanded the attack surface opportunistic cybercriminals can exploit to infiltrate your network.Vulnerable telematics back-end systems, insecure over-the-air firmware updates and buggy APIs are common entry points for phishers, data thieves, business saboteurs and ransomware attackers. Threat actors are also increasingly leveraging artificial intelligence to launch more believable scams.Falling victim to a cyberattack can cause more than extended, unscheduled downtime. A high-profile security incident can inflict severe reputational damage on your organisation and harm your business in the long term.Although your cyber insurance coverage may compensate you millions for losses, the financial impact can lead to insolvency — as happened to KNP Logistics in June 2025. An Akira ransomware attack exacerbated this major logistics group’s preexisting financial struggles, and let go of 730 employees.Every business is at risk from cyberattacks, but these strategies can help make your fleet management software and vehicles less vulnerable.A robust threat intelligence platform strengthens cybersecurity, as it allows you to proactively defend your assets from malicious actors and minimise your losses if they target you. Here are the primary ways to use threat intel to improve your security posture:Contextualisation enables your team to identify the perpetrators behind specific attacks, understand their motives and capabilities, determine what they want from your organisation, and comprehend their methods. Context transforms raw threat data into actionable intelligence, enabling you to inform your decision-making.Attackers evolve, so learning how they operated in the past is not enough to accurately anticipate their future actions. A threat intelligence platform can help you keep pace with known malicious actors and familiarise your team with relatively unknown ones. Some organisations use deception technologies to lure cybercriminals and watch them in action in a controlled environment.A software solution that can integrate into your company’s existing tools breaks down silos and allows threat intelligence to flow freely across teams. Cross-departmental collaboration is the key to implementing an organisation-wide cybersecurity strategy effectively.A threat intelligence platform can monitor your network activity and sense attack patterns early enough to notify your Security Operations Centre or IT professionals immediately. Early detection is vital to count threats before they infiltrate deeply into your system and cause more harm.Responding to urgent incidents involves less manual work with a threat intelligence platform. This software solution can orchestrate essential tasks to mitigate breaches, enabling your in-house cybersecurity professionals to focus on activities where human input is more impactful.Regulatory frameworks and data privacy standards are becoming more stringent over time. A threat intelligence platform aids compliance by ensuring that your team handles sensitive data responsibly and generates detailed reports to document your best practices.Zero trust minimises the likelihood of unauthorised access to fleet management systems by continuously verifying every user and device and enforcing identity-centric access control.This approach acknowledges that threats can come from within the organisation. Assuming that each request may come from a malicious actor reflects the level of vigilance you must exercise to protect your operation from sophisticated attacks and help your team adapt to complex, dynamic environments involving remote users, IoT devices and cloud services.After verification, zero trust gives users and devices just enough access to perform specific tasks. The principle of least privilege enables effective threat containment if a cybercriminal gets in.According to Cybersecurity Insiders’ 2024 Insider Threat Report, insider threat attacks have spiked. In October 2024, 51% of the 413 respondents in IT and cybersecurity reportedly over the past year. 29% reported spending over $1 million on remediation.The adoption of new technologies is a primary driver behind the rise in these cyberattacks. Investing in employee training is crucial for preventing team members from becoming insider threats.Provide target users with sufficient resources to familiarise themselves with the technologies. Highlight the ways they may inadvertently leak sensitive information or compromise the system. Tell them the red flags to watch out for to identify malicious schemes and teach them safe, responsible ways to deal with cybercriminals.Tight physical security can safeguard your assets from digital hijackers. Effective physical protection often involves a layered approach, which includes perimeter fencing, strategic placement of surveillance equipment and tamper-evident vehicle electronics casings. Additionally, limiting visibility with opaque doors , thereby adding an extra layer of protection to your physical security. Blending physical safeguards with digital solutions can restrict what hackers can do, even if they manage to gain control over fleet vehicles. In 2022, a group of hacktivists attacked the Russian ride-hailing service Yandex Taxi and directed in the same place in western Moscow. The incident should serve as a wake-up call to embrace measures to immobilise your assets if criminals remotely take control of the driver’s seat.Your company is only as strong as the weakest link in your supply chain. The positive impact of impregnable internal cybersecurity diminishes when third-party vendors make it easy for lawbreakers to steal your data from elsewhere. For instance, temporarily could jeopardise your cybersecurity if your lessor has outdated software.Working with supply chain partners that are as particular about cybersecurity reduces your risk exposure. Integrating your suppliers’ systems into your threat intelligence platform ensures better coordination during data breaches. Close collaboration with critical external parties promotes cybersecurity readiness and helps everyone prepare for potential attacks.Contending with online threat actors is inevitable in modern fleet management. Prioritise proactive strategies to stay ahead of hackers. By implementing a multi-layered defence that combines technology, employee training and strategic partnerships, you can build a resilient operation. This stance protects your current assets and secures your company’s future in an increasingly connected world.Discover more from

Header Image

lundi 08 décembre 2025 • Nouvelles et mises à jour

TRUCK TRENDS : PRÉVISIONS POUR 2026

Guest

Major changes are coming for the mobility sector.The next 12 months will bring some of the most significant regulatory and technological shifts European transport has seen in years. New emissions rules, driver-monitoring systems, hydrogen trials and autonomous pilots will reshape how fleets operate across the UK and EU.For operators and professional drivers, understanding these changes now will make the difference between adapting confidently and struggling to keep up. come into force in 2026, introducing new requirements for fleets. Nitrogen oxide and carbon monoxide limits will tighten further, with the permitted particle size dropping from 23 nanometres to 10. In addition, for the first time.Every new truck sold will need to comply with Euro VII. While vehicle pricing is likely to be affected, the bigger impact will fall on procurement timelines, fleet renewal cycles and long-term decarbonisation.. These monitor eye and head movement to identify early signs of fatigue or inattention, enabling safer interventions and supporting accident-reduction goals across Europe. By 2029, new cab designs must minimise blind spots through improved glass visibility rather than camera reliance. This will particularly influence urban operations, vulnerable road user safety and future vehicle specification.. After years of exemption, this change effectively brings smaller commercial vehicles under full drivers’ hours enforcement.For operators with mixed fleets, this means introducing:● new driver cards● regular data downloads● updated monitoring processes● revised routing and rest-time planningThousands of vehicles that previously operated freely will need compliance systems in place almost immediately. requires companies with more than 250 employees or €40 million revenue to collect and report verified CO₂ emissions – including Scope 3 transport activity.This will cascade through supply chains. Smaller hauliers without reliable emissions reporting risk losing access to larger contracts, accelerating the push toward better data systems and standardised reporting.Electric HGV production will rise rapidly in 2026. are all expanding manufacturing capacity.To support this, electric charging is also expanding. , as part of HyHAUL's M4 corridor project. Three refuelling stations, each supplying up to two tonnes of hydrogen daily, support the pilot. If successful, the project aims for 30 trucks on the road by the end of 2026 and 300 by 2030. Alongside this, . Five more will follow by 2027.Vehicle manufacturers are taking different approaches to developing hydrogen-fuelled trucks: ● and DAF are planning similar systems. ● will introduce its next-generation hydrogen fuel cell stack in 2026 with improved durability and lower operating costs.Hydrotreated Vegetable Oil (HVO) is emerging as a notable transitional fuel for haulage in 2026, thanks to two factors: stricter biofuel mandates in north-western Europe and its compatibility with existing diesel engines. Reports by confirm that HVO is a “drop-in” fuel: it can be used in many existing heavy-duty vehicles without engine or infrastructure changes, which gives operators a practical pathway to immediate CO₂ reductions. Meanwhile, forecast that HVO consumption could reach record highs in 2026. Germany alone may need an additional 1.5 million tonnes – almost four times 2025 levels – to meet demand. Although uptake remains modest when compared with battery-electric or hydrogen alternatives, the current regulatory push and infrastructure compatibility mean HVO is likely to gain traction in 2026.From spring 2026, in controlled zones – a full year ahead of plans. Enabled by the , this transition supports an industry expected to contribute £42 billion to the UK economy by 2035 and create an estimated 38,000 jobs. Germany is close behind. , supported by €20 million in seed funding. Across northern Europe, autonomous freight along the 1,200-km Rotterdam-Oslo corridor. The programme runs until March 2026 and examines how autonomous vehicles perform across borders, terrain types and logistics hubs.In Sweden, already move goods between warehouses, processing five million data points per second. Their controlled deployments demonstrate the potential for automation in predictable, repeatable routes.Despite this progress, humans will continue to play a central role. . So while automation will support specific functions, such as port operations, depot shuttles and fixed urban routes, long-haul and complex international transport will remain human-led.The scale and speed of change arriving in 2026 is unlike any previous year for European road transport. Multiple regulatory, technological and sustainability shifts will land simultaneously, reshaping how fleets operate across borders."The operators who succeed in 2026 won't be those who resist change but those who prepare for it systematically," says Nick Long, European Strategic Partnership and Development Manager at SNAP. "We're working with fleets across Europe to build the infrastructure that tomorrow's industry needs. Secure parking. Integrated payments for new toll structures. The building blocks of success are available now for those ready to use them."SNAP helps fleets prepare for the future with integrated solutions for parking, payments and fleet management across Europe. Visit snapacc.com to discover how we can support your transition to 2026 and beyond.

Header Image

jeudi 04 décembre 2025 • Nouvelles et mises à jour

ASSURER LE BON FONCTIONNEMENT DE VOTRE FLOTTE PENDANT LA PÉRIODE DES FÊTES DE FIN D'ANNÉE

Guest

As the holiday season approaches, you are likely preparing for a surge in delivery demand and more complex operating conditions. This seasonal pressure overlaps with winter weather challenges, creating a unique risk environment for fleets across the UK. The festive period brings extra stress to your vehicles and operations. From consumer-driven surges in mileage to the impact of cold weather on vehicle performance, several seasonal factors converge at once. Understanding these pressures up-front helps you prepare proactively and minimise disruptions across your fleet.Consumer activity , which increases delivery volumes, compresses schedules and raises service expectations. This surge means that even minor disruptions can escalate quickly, as fleets have less flexibility to absorb delays. With more journeys scheduled and tighter handover times, vehicle downtime becomes more costly. A missed inspection or delayed repair can have a much larger operational impact than during other parts of the year.When peak consumer activity overlaps with hazardous weather, fleets experience amplified risk. Traffic congestion increases, road conditions deteriorate and minor mechanical problems can escalate into serious incidents more easily. To combat these issues, you must strengthen preventive maintenance, adjust schedules, and improve real-time monitoring to prevent avoidable breakdowns or delays.Cold temperatures, icy surfaces and reduced daylight all increase mechanical and on-road risks for commercial vehicles, raising the likelihood of weakened batteries, reduced tyre traction and visibility issues. UK roadworthiness standards emphasise the importance of more robust winter maintenance for brakes, lighting, fluids and tyres as conditions deteriorate, reinforcing why winter readiness is essential for uninterrupted fleet operations. Even mild cold , making proactive winter maintenance crucial.Beyond vehicle strain, the holiday season and winter conditions also place pressure on drivers and operational workflows. Increased traffic, unpredictable weather and tighter delivery windows can lead to fatigue, stress and an increased risk of accidents. Careful scheduling, clear communication and proactive support for drivers are essential to maintain safety and ensure that your fleet continues to operate efficiently under these seasonal pressures.Maintaining steady operations during the festive rush requires more than reactive problem-solving. It necessitates deliberate planning across vehicle maintenance, driver readiness, technology utilisation and operational coordination. These streamlined strategies will help you stay ahead of winter season disruptions and maintain consistent fleet performance throughout the holidays.Seasonal demand often requires vehicles to operate in harsher conditions for longer hours, so front-loading maintenance is one of the most effective ways to prevent in-season breakdowns. In construction, downtime can cost , highlighting the importance of proactive upkeep. Focus on winter-critical systems such as batteries, brakes, heating and defrosting systems, tyres, and fluid levels. Addressing minor issues before the holiday rush ensures your vehicles start the season in top condition and reduces the risk of unscheduled downtime when capacity is at its tightest.Drivers face greater pressure during the festive period, from congested roads to unpredictable weather. Preparing them early helps reduce risk and maintain service reliability. Share updated winter driving protocols, reinforce fatigue management best practices and ensure every vehicle carries essential cold-weather equipment. A well-prepared driver can adapt more effectively to seasonal hazards and keep journeys running safely.Access to parts and repair support becomes more challenging during the holidays due to demand spikes and supplier slowdowns. Securing key components in advance and confirming the availability of a repair shop ensures you can respond quickly to mid-season issues. These steps reduce the likelihood of lengthy delays and keep more of your vehicles on the road during peak workloads.Accurate, real-time insights become even more valuable when weather and traffic conditions can change quickly. Telematics systems, identify emerging vehicle issues and adapt routes proactively. Using data to make same-day decisions — whether rerouting, rescheduling or escalating maintenance — helps your fleet stay responsive throughout the holiday period.Seasonal peaks require tighter alignment across dispatchers, drivers, maintenance teams and customers. Clear communication reduces uncertainty and makes it easier to adjust schedules when conditions shift. Share regular updates about weather alerts, route changes, delivery windows and vehicle availability so everyone stays coordinated and able to respond quickly.Even with strong preparation, winter introduces variables that no fleet can fully control. Creating contingency plans provides your team with a structured response in the event of incidents. Establish backup routes, identify alternative suppliers and workshops, and maintain a reserve vehicle strategy where possible. Planning for disruption ensures that unexpected issues don’t halt operations entirely.Use this checklist to make sure your team, vehicles and workflows are ready for the busiest stretch of the year:● Review historical traffic data and expected holiday congestion to build more efficient routing. Tools that monitor and report real-time conditions help reduce delays and fuel waste.● Check batteries, fluids, tyres, wipers and heating systems to prevent cold-weather breakdowns and improve driver safety.● Conduct brief refresher sessions on winter driving techniques, fatigue management and emergency protocols. This supports both safety and productivity.● Holiday mileage and cold temps can accelerate wear. A tighter maintenance schedule helps catch issues before they result in downtime.● Ensure that asset trackers and sensors are fully functional for accurate location and condition data during peak demand.● Many suppliers operate on reduced hours during the holidays. Secure parts and consumables in advance to avoid repair delays.Holiday and winter conditions amplify every small inefficiency. Preparing early helps prevent avoidable downtime, strengthens driver safety and keeps your operations moving through the toughest time of the year. With precise planning, reliable tools and a proactive maintenance rhythm, fleets can turn seasonal challenges into opportunities for better performance and customer satisfaction.Discover more from