Josh Cousens
Notizie e aggiornamenti • 3 leggere

Una partnership strategica: L'approccio di SNAP ed Extra al parcheggio dei camion

Creato: 01/08/2024

Aggiornato: 13/08/2024

Il direttore Ross Mendenhall spiega come SNAP abbia aiutato Extra Motorway Service Area (MSA) ad aumentare la crescita dei ricavi sulla propria rete fino all'8% annuo, da quando abbiamo iniziato a lavorare insieme nel 2011.

"Un vantaggio fondamentale per noi è che la base clienti SNAP è in continua espansione, permettendoci di raggiungere altri 30.000 potenziali clienti all'anno", afferma Ross Mendenhall, che utilizza SNAP per massimizzare l'attività di parcheggio per camion di Extra.

Ross spiega il suo ruolo in Extra: "Supervisiono la nostra rete di otto MSA in tutta l'Inghilterra, assicurando il miglior ambiente di lavoro e i migliori processi, consentendoci di offrire la massima soddisfazione ai clienti e lavorando in collaborazione con il nostro CEO per assicurarci di concentrarci sulle nostre ambizioni di crescita".

"Lavoro anche a stretto contatto con i nostri fornitori e con i marchi dei locatari per garantire la migliore esperienza possibile a tutti coloro che visitano i nostri MSA".

Aree di servizio extra autostradali

Dopo aver aperto la prima sede a Cambridge nel 2000, Extra è oggi uno dei maggiori operatori di servizi autostradali del Regno Unito. Nell'ultimo sondaggio Transport Focus Motorway Service Users, Extra è stato votato come il primo operatore per soddisfazione dei clienti nel Regno Unito.

Ross afferma: "La nostra filosofia aziendale è incentrata sull'impegno a "fare il passo più lungo della gamba" per offrire esperienze straordinarie a tutti i nostri visitatori.

"In particolare, siamo orgogliosi di offrire un ampio assortimento di alcuni dei marchi di cibo e bevande preferiti nel Regno Unito, pittoreschi spazi all'aperto completi di aree di sgambamento per cani e aree gioco per bambini, oltre a strutture sicure, pulite e di alta qualità per il divertimento di tutti."

Nel 2023, ci saranno 260.066 sessioni di parcheggio SNAP nelle aree di servizio extra-autostradali.

Inserire SNAP

Avendo iniziato a lavorare con SNAP nel 2011, Ross spiega come la partnership abbia aiutato Extra a far crescere il suo servizio di parcheggio per camion. "SNAP ci aiuta a comunicare i nostri servizi chiave agli autisti di mezzi pesanti e alle flotte, fornendo visibilità sulle nostre capacità di parcheggio, carburante e lavaggio.

"Siamo impegnati ad aumentare il tasso di soddisfazione dei conducenti di mezzi pesanti che si fermano da noi e far parte della rete SNAP ci permette di fare proprio questo. Attraverso l'app, possiamo far crescere le nostre partnership e le vendite organiche dando ai clienti uno strumento efficiente per saperne di più sulle nostre strutture, compreso il modo in cui possiamo rendere la loro permanenza piacevole, rilassante e sicura."

Com'è stato il processo di configurazione?

Volevamo scoprire se ci fossero state complicazioni nelle prime fasi della relazione.

Ross dice: "È stato molto semplice. Il team di SNAP è stato a disposizione per rispondere a qualsiasi domanda e, anche una volta completata la configurazione, è stato lieto di ascoltare il nostro feedback su come il sistema potesse essere ulteriormente migliorato per soddisfare meglio le nostre esigenze."

Crescita dei ricavi

Abbiamo chiesto a Ross se SNAP ha aiutato Extra ad aumentare le proprie entrate:

"La nostra partnership con SNAP ci ha aiutato ad aumentare costantemente la crescita dei ricavi, che sono aumentati dell'8% su base annua, con una crescita delle transazioni del 2%.

"I nostri servizi a Cambridge e Peterborough hanno registrato i maggiori miglioramenti su base annua (11% e 12%). Inoltre, i nostri servizi a Peterborough, Leeds e Cambridge hanno tutti un'occupazione superiore al 100%".

Accesso e sicurezza SNAP

Dopo aver collaborato con successo per diversi anni, nel 2018 Extra ci ha chiesto se potevamo contribuire a migliorare le loro strutture di sicurezza.

"Nel corso degli anni abbiamo intensificato la nostra collaborazione con SNAP, investendo in tecnologia CCTV e ANPR per garantire la massima sicurezza.

"L'installazione di tecnologie di sicurezza in tutti e otto i nostri siti ci ha aiutato a proteggere le nostre entrate, garantendo che ogni veicolo paghi per la durata corretta del suo soggiorno.

"L'impatto della collaborazione con SNAP Access & Security è stato quasi immediato, con un aumento registrato delle entrate generate dal parcheggio di circa il 20% dal momento della messa in funzione.

"Inoltre, poiché la sicurezza è una delle priorità degli autotrasportatori quando si fermano per un lungo periodo, siamo lieti di contribuire a rendere il loro soggiorno più piacevole rassicurandoli sul fatto che disponiamo di misure complete per ridurre al minimo il rischio di furto.

"Avere accesso ai cruscotti di business intelligence di SNAP significa anche poter monitorare i dati in tempo reale, permettendoci di fornire la migliore esperienza utente possibile", afferma Ross.

La parte migliore

Per concludere l'intervista, abbiamo voluto chiedere a Ross quale fosse la cosa migliore del lavoro con SNAP:

"Un successo fondamentale per noi è l'impatto sull'efficienza del personale. L'introduzione del sistema ANPR, combinato con i terminali di pagamento, consente agli autisti di usufruire di un'opzione self-service, il che significa che il personale può concentrarsi su altre attività chiave come la pulizia, la manutenzione e il servizio clienti.

"Anche la flessibilità offerta dai terminali di pagamento è una grande attrattiva: gli autisti possono utilizzare i terminali di pagamento in 15 lingue, migliorando l'esperienza dei clienti e riducendo i problemi legati alle barriere linguistiche."

Per saperne di più sui partner del servizio Extra della rete SNAP, visitate oggi stesso la Mappa SNAP . Se offrite strutture di parcheggio per camion e volete entrare a far parte della rete SNAP, scoprite di più [qui] (https://snapacc.com/truck-parks/).

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mercoledì 04 giugno 2025 • Notizie e aggiornamenti

L'IMPATTO DEL BLACKOUT DELLA PENISOLA IBERICA DEL 2025 SUL TRASPORTO SU STRADA

Guest

On 28 April 2025, a widespread power outage swept across the Iberian Peninsula, leaving millions of homes, businesses and public services in Spain and Portugal without electricity. The Spain-Portugal blackout, which began at 12:33pm local time, affected major cities including Madrid, Barcelona, Lisbon and Porto, as well as large parts of the surrounding regions. In some areas, power returned within four to six hours; in others, the disruption lasted well into the following morning.Although the precise cause is still under investigation, early reports suggest a failure in the cross-border transmission network disrupted electricity flow across both national grids. The impact was swift and widespread, halting train services, grounding aircraft, affecting hospitals and public services and paralysing digital infrastructure. For the transport and logistics sector, the challenge was immediate, touching every aspect of road-based operations, from freight and fuel supply to traffic control and driver welfare.“When power fails, so do many of the systems we rely on to keep roads safe – from traffic lights and signage to communications,” says Raquel Martinez, European Sales Manager at SNAP. “For both drivers and fleet operators, the 2025 blackout highlighted just how quickly routine journeys can become high-risk and how important it is to be aware of where drivers can stop to maintain the security of themselves and their loads.”For transport firms, the first and most pressing issue was the suspension of freight movement. Across the Iberian Peninsula, operations at warehouses, fulfilment centres and cross-docking hubs slowed or stopped entirely. International movements were also affected, with trucks held at borders as authorities worked to restore basic traffic control and ensure road safety.With rail freight at a standstill, some operators attempted to shift loads onto the road network, but this brought its own limitations. Congested routes, inoperative traffic systems and patchy fuel access meant that road transport couldn’t absorb the demand. It took several days to clear the backlog and restore supply chain reliability.The Iberian power cuts also revealed the extent to which modern infrastructure depends on digital systems. Traffic lights in major cities went dark, causing congestion and increasing the risk of accidents. Electronic signage, motorway sensors and smart routing systems all failed, depriving drivers of real-time guidance and updates.Toll booths were similarly affected. With automatic barriers and electronic payment systems out of action, staff in some areas had to lift gates manually or collect cash. This led to delays on major routes, lost revenue for toll operators, and concerns about system integrity once power was restored.One of the clearest signs of the sector’s reliance on electricity came at the fuel pumps. As power failed, petrol stations across Spain and Portugal were forced to close. Pumps and payment systems stopped working, leaving only a small number of forecourts with emergency generators able to serve customers. These were quickly overwhelmed, leading to long queues and, in many cases, drivers stranded without fuel.The disruption also extended upstream, with port facilities and fuel distribution networks unable to operate at normal capacity, delaying the movement of fuel to inland areas and further compounding supply issues.For operators of electric vehicles, the outage posed a particular challenge. EV charging across Spain and Portugal were out of service, rendering EVs unusable unless they already had enough charge to complete their route. With no access to recharging, some deliveries were suspended and electric vehicles temporarily taken off the road.For logistics businesses considering the transition to electric fleets, the Iberian power cuts underlined the importance of contingency planning and backup infrastructure to maintain operations during grid failures.Perhaps the most pressing concerns centred around driver welfare. Rest areas and service stations were plunged into darkness – many without lighting, heating, hot food or functioning toilets. Some drivers were left without a safe or secure place to rest during enforced delays.Communication was another major issue. With mobile networks disrupted, drivers struggled to contact depots, request support or access traffic updates. For many, local radio became the only reliable source of information. The situation served as a stark reminder of how exposed the industry can be when critical infrastructure fails.Although the Spain-Portugal blackout lasted less than 24 hours in most places, the disruption to road transport and haulage was significant. The power outage effects on logistics covered everything from fuel supply and infrastructure resilience to emergency preparedness and driver wellbeing. However, it also prompted renewed discussion around how fleet operators can improve business continuity and safeguard their people in the face of similar events.Establishing and testing a robust business continuity plan is an important first step. This should cover communications protocols, fuel access, routing alternatives and vehicle deployment. Where possible, alternative schedules and delivery partners should be identified in advance – particularly for time-sensitive or critical loads.Supporting driver wellbeing is crucial in situations like this. Emergency kits – containing snacks, water, torches, power banks and reflective clothing – can offer reassurance and practical help. “Operators may also wish to review facilities at depots to ensure drivers have safe places to rest, especially during longer delays,” says Raquel. “Knowing that there is a network of truck stops in the region, such as our partner network, can provide reassurance that there is somewhere to stop until the power returns. “Blackouts of this scale may be rare, but the risk is real. Operators must consider how they build resilience and adapt to situations to keep moving – from securing fuel access to re-evaluating route planning and rest provision during emergencies.”We have an extensive network of truck stops and service areas across Spain and Europe.

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venerdì 16 maggio 2025 • Notizie e aggiornamenti

CAMION AUTONOMI: COME DISTRICARSI NELLA STRADA DA PERCORRERE

Susie Jones

Autonomous trucks a daunting idea for some, but seemingly, the future of the logistics industry. As technology advances within the sector, the prospect of having partially or fully autonomous vehicles delivering your goods is high. In fact, it could be as close as 2026, according to the UK government, as in May 2024, the Automated Vehicles (AV) Act became law.However, what happens when an autonomous truck gets into an accident? Who is liable? In this blog, we'll delve into the world of autonomy, how it could impact the mobility sector, who is liable when accidents occur, and what drivers think of the change.There are six levels of driving automation:• Level 0 No automation. The human performs all driving tasks.• Level 1 Driver assistance. The vehicle features a single automated system. • Level 2 Partial automation. The vehicle can perform steering and acceleration. However, a human still monitors all tasks and can take control at all times.• Level 3 Conditional automation. The vehicle can perform most driving tasks. However, human override is still required.• Level 4 High automation. Geofencing is required, and the vehicle can perform all driving tasks under specific circumstances. Human override is an option. • Level 5 Full automation. The vehicle performs all driving tasks in all conditions. No human attention or interaction is required. Sensors, cameras, and artificial intelligence enable autonomous trucks to drive independently. Advanced programs make decisions instead of human drivers. • Legalities Who is liable when accidents occur? Is it the driver, their employer, or the maintenance company? We delve into this below. • Infrastructure Our existing roads are built for a world of petrol engines. Therefore, infrastructure must be upgraded or replaced to support self-driving vehicle fleets, requiring money and a substantial amount of political will. • Societal shifts An evolution in public attitudes will need to occur, too. The prospect of AI vehicles is daunting to many, with concerns regarding safety, journey tracking, and the legal grey areas regarding road accidents. • Security A system relying on digital networks becomes more vulnerable to cyber threats. The safety of autonomous trucks has been a hot topic of discussion within the sector, with many debating whether the technology is at a reliable standard to deal with unpredictable weather and recognise obstacles something that is of concern for truck drivers on SNAP's social media pages:"In the slightest bit of rain, my truck loses all automatic capabilities, AEBS, and cruise control. There is no way trucks will be allowed to drive themselves without a driver anytime soon."“This will kill more people on the roads and cause more queues. Just think how reliable your electronics are on your Euro 6 vehicle. The same people are making autonomous trucks.”In the event of an accident, responsibility may shift between the driver and the manufacturer. The court must determine whether an accident was caused by a technical fault, inadequate maintenance, or driver error. A manufacturer will become liable in the following instances: • Sensor malfunction• Software glitches• Inadequate cybersecurity measures• Inadequate testingA driver of an autonomous truck may be liable for an accident if they neglect the necessary service or maintenance required for the vehicle to operate properly one could argue that this liability could fall on fleet managers, too. Despite this, there is still some confusion among those in the mobility sector. We asked truck drivers on our who they believe would be held liable in the event of an accident with an autonomous vehicle. 51% of drivers thought the driver would be responsible, 37% suggested automated truck manufacturers, and 12% believed software developers. It's evident that more clarification is needed among those in the sector before autonomous trucks are a permanent fixture on our roads. In their revisited campaign, SNAP looks at the future of the mobility sector. As technology advances, autonomous vehicles will play a significant role in the industry, with a 50% chance that machines could take over all human jobs in the next 120 years.However, how will they deal with some of Europe's most hazardous highways? Truck driving is more than just sitting behind the wheel it's often about navigating ever-changing and unpredictable road conditions. It poses the question of whether autonomous trucks could deal with some of the poorest roads in Europe. From their most recent campaign, , SNAP identified Europe's most dangerous roads, with results showing Bulgaria, Lithuania, and Czechia as the most concerning.One could argue that autonomous trucks will face challenges while trying to navigate some of these roads without human interaction. Limited GPS accuracy, sensor interference, and a lack of consistent infrastructure could complicate things.

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mercoledì 16 aprile 2025 • Notizie e aggiornamenti

QUALI SONO LE IMPLICAZIONI DEI LIMITI DI VELOCITÀ A 20 MIGLIA ORARIE PER LE FLOTTE?

Susie Jones

In 2023, HGVs were involved in collisions that resulted in fatalities, a decline from 2022 but a concerning statistic nonetheless. These accidents could have resulted from several factors, such as driver fatigue, poor vehicle maintenance, weather conditions, or the actions of other road users. However, data from road safety charity Brake suggests that of road-related deaths had speed reported as a road safety factor. In this blog, we'll explore how the implementation of 20mph speed limits could impact fleet operations and lower fatality numbers. According to , only 10% of HGV collisions occurred on a motorway the other 90% were more likely to happen on an urban or rural road. Rural roads present truck drivers with narrow spaces, sharp turns, and interactions with vulnerable road users like cyclists and pedestrians, increasing the likelihood of accidents. Urban areas pose a greater risk for truck drivers due to higher-density traffic, frequent stops, pedestrian activity, and complex road layouts combined with the unpredictability of urban roads makes them more of a hazard for truck drivers. Figures published by the have shown 100 fewer casualties on urban roads in 2024 compared to the same period in 2023 before the 20mph speed limit was enforced in urban areas.The scheme is supported by organisations such as Brake and Cycling UK, and now fleet management specialists are encouraging haulage companies to get behind the scheme. They argue that the shift from 30mph to 20mph will have minimal impact on fleet efficiency and strongly reinforce the idea that it would save lives each year. According to FleetCheck, haulage operators had mixed feelings towards the initiative. Some saw the changes as a hindrance to efficiency arguing that lower speed limits may force some fleets into reducing the number of deliveries they can make in any given period. Drivers on SNAP's social media pages had strong feelings toward the suggestion. One driver commented:"Who is going to back more 20mph zones? The whole standard of driving is the problem. Ever since we came out of lockdown, the standard of driving has been diabolical, that's including cars, vans, and trucks."The sentiment remained the same on socials, with many not supporting the change. Reduced speed zones offer several benefits for truck drivers. • Lower speeds improve reaction times and reduce stopping distances, making it easier to avoid collisions particularly in urban areas.• Trucks are more likely to have less vehicle wear and tear with reduced speed limits. As mentioned, some fleet companies are concerned that lower speed limits could reduce the number of deliveries they could make in any given period. Fleets could also face the following challenges:• affecting time-sensitive deliveries, impacting scheduling and customer expectations.• companies may have to adjust routes to account for slower speeds.• investing in additional driver training to ensure compliance with new speed limits will be crucial. Although these issues can pose additional challenges for fleet companies, many can be managed proactively. Many would argue the long-term safety benefits outweigh the obstacles. In a revisited campaign titled , SNAP identified the most hazardous GB locations. We delve deeper to discover which roads could benefit from a reduced speed limit. SNAP discovered the South East had the most hazardous roads. Kent has the most dangerous roads in Britain and is on the Kent Highway Network by 2050. Which roads are the most concerning?• A short road running for just four miles but was named Britain's highest-risk route in 2018. The report singled out a stretch of the A254 between the junction of the A28 at Margate and the junction with the A255 near Ramsgate. The speed limit on this stretch varies between 30mph and 40mph built-up areas and a heavy traffic flow from the port of Dover make this road particularly dangerous for cyclists, pedestrians, and other road users. Could this stretch of road benefit from slower speed limits?• Notorious for its high accident rates, the A252 runs for 8.7 miles. In 2020, work commenced to reduce the number and severity of accidents, among the changes, a decrease from 60mph to 50mph on this stretch, except where lower limits are in force. However, is this enough to shake off the road's reputation as one of Britain's worst?Surrey and Essex were also at the top of the list and had a combined total of accidents over the last five years. High accident rates in Surrey can be attributed to its mix of populated towns and rural roads. Its closeness to London and major motorways has resulted in more collisions.• Also known as the London Orbital Motorway, the M25 is one of Britain's busiest roads while also being the second-longest ring road in Europe. Between 2007 and 2016, 7,673 accidents and 80 fatalities were reported. As a crucial motorway, speed adjustments as low as 20mph would be ludicrous. However, would the M25 benefit from restricted speed zones?• Running for 67 miles, the A3 can be a challenging road to drive on due to its high traffic volume, speed limits, and sections with poor road conditions. Truck drivers must adhere to strict speed regulations. These restrictions are in place to account for the size, weight, and braking capacity of a truck. • A truck over 7.5 tonnes is limited to a maximum speed of 50mph.• 60mph is the maximum speed limit for a truck over 7.5 tonnes. • Truck drivers must not exceed 60mph on a motorway. In the UK, speed limiter devices must be installed into any truck to cap the maximum speed the vehicle can travel. • All trucks over 3.5 tonnes must have a speed limiter set to 56 mph. • Speed limiters limit the fuel supplied to the engine once the vehicle reaches a preset speed ensuring drivers cannot exceed the limit.A private truck does not require a speed limiter unless it is being used for commercial purposes. You must declare if your vehicle is exempt from needing a speed limiter when you take it for its MOT by filling in a