Josh Cousens
Nieuws en updates • 3 min lezen

Een strategisch partnerschap: SNAP en Extra's aanpak van vrachtwagenparkeren

Gemaakt: 01-08-2024

Bijgewerkt: 13-08-2024

Directeur Ross Mendenhall legt uit hoe SNAP Extra Motorway Service Area (MSA) heeft geholpen om de omzetgroei in hun netwerk met 8% per jaar te verhogen sinds we in 2011 zijn gaan samenwerken.

"Een belangrijk voordeel voor ons is dat het SNAP-klantenbestand voortdurend wordt uitgebreid, waardoor we jaarlijks 30.000 extra potentiële klanten kunnen bereiken," zegt Ross Mendenhall, die SNAP gebruikt om Extra's truckparkingactiviteiten te maximaliseren.

Ross legt zijn rol bij Extra uit: "Ik houd toezicht op ons netwerk van acht MSA's in heel Engeland, ik zorg ervoor dat we de beste werkomgeving en processen hebben, zodat we maximale klanttevredenheid kunnen leveren, en ik werk samen met onze CEO om ervoor te zorgen dat we ons concentreren op onze groeiambities.

"Ik werk ook nauw samen met onze leveranciers en huurders om ervoor te zorgen dat we de best mogelijke ervaring bieden voor iedereen die onze MSA's bezoekt."

Extra snelweggebieden

Na de opening van de eerste vestiging in Cambridge in 2000 is Extra nu een van de grootste aanbieders van snelwegdiensten in het Verenigd Koninkrijk. In het meest recente Transport Focus Motorway Service Users onderzoek werd Extra uitgeroepen tot de nummer één operator voor klanttevredenheid in het Verenigd Koninkrijk.

Ross zegt: "Centraal in onze bedrijfsfilosofie staat ons streven om 'een stapje extra te doen' om al onze bezoekers een geweldige ervaring te bieden.

"We zijn er vooral trots op dat we een groot aanbod hebben van enkele van de favoriete Britse merken op het gebied van eten en drinken, schilderachtige buitenruimtes compleet met hondenuitlaatplaatsen en kinderspeelplaatsen, evenals veilige, schone en hoogwaardige faciliteiten waar iedereen van kan genieten."

In 2023 waren er 260.066 SNAP-parkeerbeurten in Extra Motorway Service Areas.

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SNAP invoeren

Ross begon in 2011 met SNAP samen te werken en legt uit hoe de samenwerking Extra heeft geholpen om de parkeerservice voor vrachtwagens te laten groeien. "SNAP helpt ons bij het communiceren van onze belangrijkste diensten aan vrachtwagenchauffeurs en vloten, door zichtbaarheid te geven aan onze parkeer-, brandstof- en wasmogelijkheden.

"We zijn vastbesloten om de tevredenheid van de vrachtwagenchauffeurs die bij ons stoppen te verhogen en door deel uit te maken van het SNAP-netwerk kunnen we precies dit doen. Via de app kunnen we onze partnerschappen en organische verkoop laten groeien door klanten een efficiënt hulpmiddel te geven om meer te weten te komen over onze faciliteiten, inclusief hoe we hun verblijf plezierig, ontspannend en veilig kunnen maken."

Hoe was het installatieproces?

We wilden weten of er complicaties waren in het beginstadium van de relatie.

Ross zegt: "Het was heel eenvoudig. Het SNAP-team stond klaar om al onze vragen te beantwoorden en zelfs nadat de installatie was voltooid, luisterden ze graag naar onze feedback over hoe het systeem verder kon worden verbeterd om beter aan onze behoeften te voldoen."

Inkomstengroei

We vroegen Ross of SNAP Extra heeft geholpen om hun inkomsten te verhogen:

"Onze samenwerking met SNAP heeft ons geholpen onze omzetgroei gestaag te verhogen, die op jaarbasis met 8% is gestegen, terwijl de transactiegroei met 2% is toegenomen.

"Onze diensten in Cambridge en Peterborough hebben met 11% en 12% de grootste verbetering op jaarbasis laten zien. Bovendien hebben onze diensten in Peterborough, Leeds en Cambridge nu allemaal een bezettingsgraad van 100%+."

(https://prodsnapstorage.blob.core.windows.net/public-news/bdebd7cd-49c7-4f46-8ec6-7ca389c9b074-Extra%20entrance.jpg)

SNAP Toegang en beveiliging

Na enkele jaren succesvol te hebben samengewerkt, vroeg Extra ons in 2018 of we konden helpen hun beveiligingsfaciliteiten te verbeteren.

"We hebben ons partnerschap met SNAP in de loop der jaren verder uitgebouwd en geïnvesteerd in CCTV- en ANPR-technologie om maximale veiligheid te garanderen.

"De installatie van beveiligingstechnologieën op al onze acht locaties heeft ons geholpen om onze inkomsten te beschermen en ervoor te zorgen dat elk voertuig voor de juiste verblijfsduur betaalt.

"De impact van de samenwerking met SNAP Access & Security was vrijwel onmiddellijk - met een geregistreerde stijging van de inkomsten uit parkeren van ongeveer 20% sinds de ingebruikname.

"En omdat veiligheid een van de prioriteiten is voor vrachtwagenchauffeurs die voor langere tijd moeten stoppen, zijn we blij dat we hun verblijf aangenamer kunnen maken door hen te verzekeren dat we uitgebreide maatregelen hebben genomen om het risico op diefstal te minimaliseren.

"Toegang tot de business intelligence-dashboards van SNAP betekent ook dat we gegevens in realtime kunnen controleren, waardoor we de best mogelijke gebruikerservaring kunnen bieden", zegt Ross.

Het beste stukje

Om het interview af te sluiten, wilden we Ross vragen wat hij het leukste vond aan het werken met SNAP:

"Een belangrijk succes voor ons is de impact op de efficiëntie van het personeel. De invoering van het ANPR-systeem in combinatie met de betaalterminals biedt chauffeurs een zelfbedieningsoptie, wat betekent dat het personeel zich in plaats daarvan kan richten op andere belangrijke taken zoals schoonmaken, onderhoud en klantenservice.

"De flexibiliteit die de betaalterminals bieden is ook een grote aantrekkingskracht: chauffeurs kunnen de betaalterminals in 15 talen gebruiken, wat de klantervaring verbetert en problemen met taalbarrières vermindert."

Ga vandaag nog naar de SNAP Map voor meer informatie over de extra servicepartners in het SNAP-netwerk. Als u parkeerfaciliteiten voor vrachtwagens aanbiedt en lid wilt worden van het SNAP-netwerk, vindt u hier meer informatie.

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woensdag 04 juni 2025 • Nieuws en updates

DE GEVOLGEN VAN DE BLACK-OUT OP HET IBERISCH SCHIEREILAND IN 2025 VOOR HET WEGVERVOER

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On 28 April 2025, a widespread power outage swept across the Iberian Peninsula, leaving millions of homes, businesses and public services in Spain and Portugal without electricity. The Spain-Portugal blackout, which began at 12:33pm local time, affected major cities including Madrid, Barcelona, Lisbon and Porto, as well as large parts of the surrounding regions. In some areas, power returned within four to six hours; in others, the disruption lasted well into the following morning.Although the precise cause is still under investigation, early reports suggest a failure in the cross-border transmission network disrupted electricity flow across both national grids. The impact was swift and widespread, halting train services, grounding aircraft, affecting hospitals and public services and paralysing digital infrastructure. For the transport and logistics sector, the challenge was immediate, touching every aspect of road-based operations, from freight and fuel supply to traffic control and driver welfare.“When power fails, so do many of the systems we rely on to keep roads safe – from traffic lights and signage to communications,” says Raquel Martinez, European Sales Manager at SNAP. “For both drivers and fleet operators, the 2025 blackout highlighted just how quickly routine journeys can become high-risk and how important it is to be aware of where drivers can stop to maintain the security of themselves and their loads.”For transport firms, the first and most pressing issue was the suspension of freight movement. Across the Iberian Peninsula, operations at warehouses, fulfilment centres and cross-docking hubs slowed or stopped entirely. International movements were also affected, with trucks held at borders as authorities worked to restore basic traffic control and ensure road safety.With rail freight at a standstill, some operators attempted to shift loads onto the road network, but this brought its own limitations. Congested routes, inoperative traffic systems and patchy fuel access meant that road transport couldn’t absorb the demand. It took several days to clear the backlog and restore supply chain reliability.The Iberian power cuts also revealed the extent to which modern infrastructure depends on digital systems. Traffic lights in major cities went dark, causing congestion and increasing the risk of accidents. Electronic signage, motorway sensors and smart routing systems all failed, depriving drivers of real-time guidance and updates.Toll booths were similarly affected. With automatic barriers and electronic payment systems out of action, staff in some areas had to lift gates manually or collect cash. This led to delays on major routes, lost revenue for toll operators, and concerns about system integrity once power was restored.One of the clearest signs of the sector’s reliance on electricity came at the fuel pumps. As power failed, petrol stations across Spain and Portugal were forced to close. Pumps and payment systems stopped working, leaving only a small number of forecourts with emergency generators able to serve customers. These were quickly overwhelmed, leading to long queues and, in many cases, drivers stranded without fuel.The disruption also extended upstream, with port facilities and fuel distribution networks unable to operate at normal capacity, delaying the movement of fuel to inland areas and further compounding supply issues.For operators of electric vehicles, the outage posed a particular challenge. EV charging across Spain and Portugal were out of service, rendering EVs unusable unless they already had enough charge to complete their route. 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The situation served as a stark reminder of how exposed the industry can be when critical infrastructure fails.Although the Spain-Portugal blackout lasted less than 24 hours in most places, the disruption to road transport and haulage was significant. The power outage effects on logistics covered everything from fuel supply and infrastructure resilience to emergency preparedness and driver wellbeing. However, it also prompted renewed discussion around how fleet operators can improve business continuity and safeguard their people in the face of similar events.Establishing and testing a robust business continuity plan is an important first step. This should cover communications protocols, fuel access, routing alternatives and vehicle deployment. Where possible, alternative schedules and delivery partners should be identified in advance – particularly for time-sensitive or critical loads.Supporting driver wellbeing is crucial in situations like this. Emergency kits – containing snacks, water, torches, power banks and reflective clothing – can offer reassurance and practical help. “Operators may also wish to review facilities at depots to ensure drivers have safe places to rest, especially during longer delays,” says Raquel. “Knowing that there is a network of truck stops in the region, such as our partner network, can provide reassurance that there is somewhere to stop until the power returns. “Blackouts of this scale may be rare, but the risk is real. Operators must consider how they build resilience and adapt to situations to keep moving – from securing fuel access to re-evaluating route planning and rest provision during emergencies.”We have an extensive network of truck stops and service areas across Spain and Europe.

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vrijdag 16 mei 2025 • Nieuws en updates

AUTONOME TRUCKS: DE WEG VOORUIT ONTWARREN

Susie Jones

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woensdag 16 april 2025 • Nieuws en updates

WAT ZIJN DE GEVOLGEN VAN SNELHEIDSLIMIETEN VAN 20 MPH VOOR WAGENPARKEN?

Susie Jones

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The report singled out a stretch of the A254 between the junction of the A28 at Margate and the junction with the A255 near Ramsgate. The speed limit on this stretch varies between 30mph and 40mph built-up areas and a heavy traffic flow from the port of Dover make this road particularly dangerous for cyclists, pedestrians, and other road users. Could this stretch of road benefit from slower speed limits?• Notorious for its high accident rates, the A252 runs for 8.7 miles. In 2020, work commenced to reduce the number and severity of accidents, among the changes, a decrease from 60mph to 50mph on this stretch, except where lower limits are in force. However, is this enough to shake off the road's reputation as one of Britain's worst?Surrey and Essex were also at the top of the list and had a combined total of accidents over the last five years. High accident rates in Surrey can be attributed to its mix of populated towns and rural roads. 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