SNAP Terms and Conditions (the “Conditions”)
These Conditions form the basis of the Contract that will govern our dealings with you. They apply to our supply of goods and services to Business Customers (as defined below). The latest version of these Conditions may be obtained at any time from our website (www.snapacc.com/terms-conditions/) – if we make any substantial changes to these terms we will notify you.
1. INTRODUCTION
1.1. These Conditions apply to any agreement for the supply of goods and services (the "Contract") between ETP Card Processing Ltd, having its registered office in England and Wales with company registration number: 06576159 (the "Company", "we" or "SNAP") and the person, business or legal entity who is purchasing the goods or services as may be detailed on the application form (the "Customer", "you" or "your")
1.2. The Conditions are accepted by the Customer upon the earlier of: (a) successful application for an account with us (the "SNAP Account"); (b) continued usage, purchase of or payment for the services and goods which we make available to you; (c) use of the Website Portal (as defined below) or any other means of accessing the goods and services (including via our mobile app "intruck", the use of our API, automated phone system, payment kiosk), (d) where possible, signing for and/or accepting the SNAP Fuel Cards and purchasing goods with the SNAP fuel card ("SNAP Fuel Card").
1.3. These Conditions apply to the exclusion of all other terms and conditions (including any which you may put forward whether endorsed on, delivered with or contained in your purchase order or in any other documents or email) and supersede all other previous versions and are accepted by the Customer to be in force and applied to all transactions (for goods or services) from the date of their issue.
1.4. Where the Customer applies for and is issued with a SNAP Fuel Card, such SNAP Fuel Card shall be subject to a separate application process and separate SNAP Fuel Card terms and conditions. The SNAP Fuel Card terms and conditions shall govern the issue, use and operation of the SNAP Fuel Card and shall apply in addition to these Conditions. In the event of any inconsistency or conflict between these Conditions and the SNAP Fuel Card terms and conditions, the SNAP Fuel Card terms and conditions shall prevail in relation to SNAP Fuel Card transactions.
1.5. The goods and services made available through the SNAP Account are only available for commercial customers and you hereby warrant that you are only contracting and/or operating in a business-to-business capacity with us ("Business Customer").
2. THE SNAP ACCOUNT
2.1. The "SNAP Account" is a digital payment solution for international mobility used to book and pay for fleet services and associated services and is subject to an account spend limit set out in the SNAP Account application or as agreed between the parties and granted to the Customer at any time (the Account Limit). Account Limits will be advised to you on application for your SNAP Account following completion of satisfactory financial checks as explained in our privacy policy which can be found at www.snapacc.com/privacy-policy/ and may be reviewed and altered at the discretion of the Company at any time. If the Company reduces or removes your Account Limit we may require you to make an advance payment to us which may be held as a security deposit to avoid your SNAP Account balance going above your Account Limit and prevent your SNAP Account being suspended. The SNAP Account does not operate as a credit account and is payable in accordance with condition 4.
2.2. The SNAP Account may be made accessible to the Customer through one or more access methods or platforms designated by the Company in its sole discretion from time to time, which may include (without limitation):
2.2.1. a web-based portal;
2.2.2. a mobile application (including the "intruck" application);
2.2.3. application programming interfaces (APIs) or other software integrations; and
2.2.4. any other digital platforms or access methods made available by the Company,
(together, the "SNAP Account Platform").
2.3. The Customer shall designate and authorise certain employees or other persons acting or operating on the Customer's behalf that are permitted to use the SNAP Account in order to purchase goods and services made available through the SNAP Account (the "Users").
2.4. The SNAP Account Platform is provided to enable the Customer and its authorised Users to access and manage the SNAP Account and to book, purchase, access or pay for goods and services made available through the SNAP Account, together with any related account management, reporting or administrative functionality provided by the Company from time to time.
2.5. Subject to the Customer's acceptance of, and compliance with, these Conditions, and the acceptance by each User of any applicable end user licence agreement or terms of use relating to the SNAP Account Platform the Company grants the Customer a limited, non-exclusive, non-transferable and non-perpetual right to access and use the SNAP Account via the SNAP Account Platform solely for the Customer's internal business operations and for the agreed number of Users.
2.6. Except as expressly permitted under these Conditions, the Customer shall not copy, modify, adapt, reverse engineer, decompile, attempt to derive the source code of, or otherwise exploit the SNAP Account or the SNAP Account Platform. All rights not expressly granted to the Customer are reserved by the Company.
2.7. All intellectual property rights in the SNAP Account Platform belong to us and such rights are licensed to you strictly in accordance with these Conditions. Neither you, nor the Users, have any rights in, or to, the SNAP Account Platforms other than the rights to use them in accordance with these Conditions for the duration of any Contract in place between us.
3. GOODS OR SERVICES BOUGHT THROUGH THE SNAP ACCOUNT
3.1. The SNAP Account can be used to purchase certain goods or services made available by a participating Site (as defined at condition 3.4). The range and availability of goods and services offered at any participating Site are determined solely by the relevant Site owner and/or operator, and not all goods and services are available at all Sites. The prices payable for any goods or services are set by the relevant Site owner and may vary between Sites.
3.2. The Customer is required to enable the purchase of different types of goods and services made available through the SNAP Account and before any of these can be bought on their SNAP Account each particular type of goods or service must first have been agreed prior to the SNAP Account being able to accept it. The Customer is responsible for selecting, enabling and managing the goods and services it wishes to access through the SNAP Account via the SNAP Account Platform, and may opt in to or opt out of available goods and services from time to time depending on its requirements.
3.3. The Customer acknowledges that enabling or consuming additional goods or services may increase usage on the SNAP Account and may result in the Customer reaching or exceeding its applicable Account Limit, which may trigger a review of the Customer's account, including (without limitation) a change to the Customer's account status and/or a requirement to provide a security deposit in accordance with these Conditions.
3.4. Participating Sites include:
3.4.1. commercial sites which are able to be used by any Customer for the purchase of goods and services via their SNAP Account; and
3.4.2. SNAP-only sites which are private and only available to SNAP Account users on a pre-booked basis but may also be made available to other non-SNAP users at each private site owner's discretion; and
3.4.3. any third-party infrastructure, tolling, road-user charging or similar schemes or services (including, without limitation, the Dartford Crossing) which are made available to Customers via the SNAP Account, whether or not such services are accessed at or through a physical site,
(each a "Site").
3.5. The Company accepts no liability for loss of or damage to vehicles or their contents when present on any Site or for any loss of damage arising from the use of any of the goods or services purchased using the SNAP Account. In the event of theft or damage to the Customer's vehicle, or any items or cargo contained within that is under the Customer's charge and the Customer's legal recourse shall be against the Site owner and/or operator (Site Operator). Terms and conditions which relate to the use at each Site will ordinarily be displayed at such Site, or available on request from the Site owner and/or operator.
3.6. The Company accepts no liability for any loss of damage arising from the receipt or use of any of the goods or services purchased using the SNAP Account. The goods or services provided are the responsibility of the participating Site and Site Operators. The Company is solely responsible for providing the payment method and account management services. Any dispute regarding a transaction should be raised initially to the Company but, if it is not resolved, any eventual remedy will be between the Customer and the Site. The Company acts solely as a reseller and payment intermediary in respect of goods and services made available through the SNAP Account. The delivery, performance and provision of all goods and services are the responsibility of the relevant participating Site owner and/or operator.
3.7. In the event that a dispute cannot be resolved with the Site Owner directly, you may refer the dispute to us or make a complaint. Similarly, a Site Owner may refer a dispute to us. The Company is under no obligation to resolve any disputes between you and a Site Owner. We may require that you make a further payment to the Site Owner. Or we may require that the Site Owner refund payments it has received in relation to the relevant good and service. Any corresponding adjustments will be reflected in the Customer's SNAP Account.
3.8. The Customer shall promptly review all invoices, statements, reports and other records made available by the Company in respect of goods and services purchased or accessed using the SNAP Account (including, without limitation, records of transactions, usage and bookings). The Customer shall notify the Company in writing of any dispute, query or alleged inaccuracy relating to any such goods or services within 7 days of the relevant invoice, statement or record being made available to the Customer. Subject to any manifest error, fraud or technical or system error, if the Company does not receive such notification within that 7-day period, the goods and services recorded shall be deemed to have been correctly provided, authorised and accepted by the Customer, and the corresponding charges shall be final and binding.
3.9. Validation of each VLPN-based service transaction is done by registration number of the vehicle; the Customer has online access and control over which registration numbers are attached to the Customer's account for its users. Any registration numbers that are attached to the Customer's account are deemed to be the Customer's responsibility and the Customer will be liable for any charges raised. It is therefore important that the Customer keeps the list of registrations (VLPNs) up to date which can be done online or by calling the Company.
3.10. Certain operational, booking, access, pricing and service-specific rules applicable to goods and services made available through the SNAP Account are set out in the section titled "Service Rules and Operational Information", made available via the Company's website. That section forms part of these Conditions and is incorporated by reference.
3.11. The Company may update the Service Rules and Operational Information from time to time to reflect operational, technical or commercial changes. Any such updates shall apply to the Customer's use of the SNAP Account and related services from the date they are published.
4. PRICES AND PAYMENT
4.1. The Company will invoice the Customer (via email) on a weekly basis in arrears for all goods and services purchased, accessed or used through the SNAP Account and for any fees, charges or other amounts payable in accordance with these Conditions or the Service Rules and Operational Information.
4.2. All fees, charges, goods and services invoiced under these Conditions or the Service Rules and Operational Information relate solely to SNAP Account services and are subject to applicable VAT, reverse charge mechanisms or tax exemptions in accordance with local law and do not constitute a representation as to the VAT treatment applied by Site owners or public authorities. The Customer acknowledges and agrees that the application of VAT or other taxes will depend on the nature of the relevant goods or services and the applicable legal requirements, and that it is the Customer's responsibility to determine the correct tax treatment applicable to its circumstances.
4.3. The Customer shall ensure that, at all times, the Company has a valid e-mail address to enable the Company to send such invoice(s). Each invoice shall be accompanied by a statement identifying all transactions made within the invoiced period. If the Customer does not notify the Company in writing of any disputed sum within 7 days of the invoice date, the invoice shall be deemed accepted in full by the Customer and binding on the parties
4.4. Depending on the VAT status of the services and goods bought using the SNAP Account you may receive more than one invoice each week if a different VAT status applies.
4.5. The Customer shall, pay all invoices within 7 days of the invoice date via: (a) BACS or direct debit for VLPN-based services; and (b) direct debit of SNAP Fuel Cards.
4.6. In the event of non-payment, the Company reserves the right to suspend the availability of the Customer's SNAP Account (SNAP Account will be placed "on stop"). This applies to the whole SNAP Account including both SNAP Fuel Card and VLPN-based payment methods. Any SNAP Account "on stop" are not able to use SNAP-only Sites.
4.7. Where the Customer fails to make payment by its due date for payment, the Company reserves the right to use any security deposit to cover such non-payment without notice to the Customer. Where such security deposit is used, the Customer will be asked to replace this security deposit to continue using the Company's services and may, in addition, be required to settle all outstanding invoices, whether overdue or not before the SNAP Account is reactivated.
4.8. Time of payment by the Customer of invoices is of the essence. The Customer shall indemnify the Company against all expenses and legal costs incurred by the Company in recovering overdue amounts. All payments made by the Customer shall be applied first in settlement of any interest due to the Company and secondly by the Company in its absolute discretion in reduction of any amount due to the Company.
4.9. All Prices are exclusive of all government or other taxes, duties, levies charges, surcharges, assessments or impositions where applicable which shall be payable by the Customer in addition to the price at the appropriate rate when payments are due.
4.10. The Company reserves the right to charge the Customer interest on overdue amounts in accordance with the Late Payment of Commercial Debt (Interest) Act 1998.
4.11. The Customer shall pay all invoices in full without any deduction, set-off or counterclaim.
5. CUSTOMER OBLIGATIONS
5.1. The Customer shall ensure that it (and its User(s)):
5.1.1. Cooperate fully with the Company, the Sites and the Site Operators in all matters relating to the use of the SNAP Account, the SNAP Account Platforms and Site rules and regulations;
5.1.2. provide the Company, its agents, consultants and subcontractors with such information and materials we may reasonably require in order to supply the goods and services, and ensure that such information is complete and accurate in all material respects;
5.1.3. comply with all applicable laws, including health and safety laws; and
5.1.4. observe all health and safety rules and regulations and any other security requirements that apply at any of the Sites.
5.2. The Company expects the Customer's staff or individuals under its control to behave in a responsible way when visiting any participating Sites. Reports of fraudulent activity, abusive behaviour, damage to property or waste deposits will be investigated and remedy sought from the Customer. Persistent or extreme bad behaviour may result in the SNAP Account being closed or certain users being banned from using the services which will be determined at the discretion of the Company.
5.3. If the Company's ability to perform the Services is prevented or delayed by any failure by the Customer to fulfil any obligation listed in condition 5.1 (a Default):
5.3.1. the Company will be entitled to suspend performance of the Services until the Customer remedies the Default, and to rely on the Default to relieve them from the performance of the Services, in each case to the extent the Default prevents or delays performance of the Services; and
5.3.2. the Company will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay to perform the Services.
5.4. The Customer shall indemnify the Company against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by the Company arising out of or in connection with:
5.4.1. any claim brought against the Company for actual or alleged infringement of a third party's intellectual property rights arising out of, or in connection with, the receipt, use or supply of the good and services;
5.4.2. any breach of condition 5.1 (Customer Obligations);
5.4.3. any actions of their users; and
5.4.4. any claim made against the Company by a third party arising out of, or in connection with, the supply of the good and services.
6. DATA PROTECTION
6.1. The Customer retains ownership of its data, including any personal data provided to or generated through use of the SNAP Account. For the purposes of the Data Protection Legislation, the Company acts as an independent data controller in respect of personal data processed in connection with the operation of the SNAP Account and the provision of goods and services under these Conditions.
6.2. Participating Sites and Site Operators act as independent controllers in their own right, or joint controllers (where applicable) in respect of personal data processed by them for the purposes of delivering the relevant goods or services.
6.3. The Company shall process personal data in accordance with applicable Data Protection Legislation and its Privacy Policy: https://snapacc.com/privacy-policy/
6.4. On occasion, it may be necessary for a data processing agreement to be signed to cover processing of certain personal data by the Company. Where this is necessary, such agreement shall be agreed and signed between the parties prior to any such processing taking place.
6.5. The Customer is obligated to keep user logins and passwords to their SNAP Account secret from any unauthorized users or third parties. The Company shall have no responsibility whatsoever to the Customer in respect of any losses the Customer may incur as a result of any unauthorised access to the services, save where such loss has been caused by the negligence or fraud of the Company.
6.6. The Company is obligated to ensure that the personal data provided by the Customer and used in the Service is processed by the Company in accordance with all applicable laws. The Customer must ensure that the Customer's data provided in their SNAP Account, including personal data, does not violate any third-party rights and/or any applicable legislation. The Company is entitled to delete any data that in the sole discretion of the Company constitutes a breach of the aforesaid undertaking.
6.7. The Company reserves the right to carry out credit checks and other checks from time to time, including in situations where the Customer may be deemed to be acting as a consumer in accordance with relevant legislation. The Company also reserves the right to carry out other verification checks (e.g. to confirm identity, verify information provided or guard against fraud). This may involve the use of third-party databases and, should any concerns be identified, the Company reserves the right to require additional information or clarification from the Customer. The Company may refuse to provide a SNAP Account (including, but not limited to, a SNAP Fuel Card) pending the provision of such information or clarification from the Customer. Such credit checks carried out with credit reference agencies will be added to the Customer's credit record and may be seen by other organisations that make searches.
6.8. Personal data supplied by the Customer will be held and processed by computer (or otherwise) to operate the SNAP Account.
6.9. "Data Protection Legislation" means all applicable laws and regulations relating to the processing, protection, privacy and security of Personal Data, including (as applicable):
6.9.1. in the United Kingdom, the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2003/2426);
6.9.2. in the European Union, Regulation (EU) 2016/679 (the General Data Protection Regulation (EU GDPR)) and any national implementing legislation adopted by EU Member States pursuant to it; and
6.9.3. any successor, replacement or supplemental legislation, regulations, guidance or codes of practice issued by a relevant supervisory authority, in each case as amended, updated or replaced from time to time.
7. ASSIGNMENT
7.1. The Company is entitled to assign all of its rights and obligations pursuant to these Conditions, to any third party.
7.2. The Customer cannot assign its rights and obligations pursuant to these Conditions to a third party without the prior written consent of the Company. Such consent must not be unreasonably withheld.
8. CONFIDENTIALITY
8.1. All confidential information received by either party from the other party must be held in complete confidence by the receiving party and its directors, employees, advisers or representatives, and must not without the prior written consent of the Company be used for any purpose other than in connection with the fulfilment of this agreement.
8.2. Confidential information does not include information which:
8.2.1. has already passed into the public domain other than through breach of this confidentiality obligation;
8.2.2. has been or is subsequently received from an independent third party other than through breach of a confidentiality obligation; or
8.2.3. the Customer can demonstrate has been independently developed by that party prior to disclosure.
8.3. All advertising, press releases, public announcements and public disclosures by a party relating to a SNAP Account must be approved by both parties prior to release to any third party. This condition does not prevent a party from making such press releases, public announcements or public disclosures as may be required by law.
8.4. The termination of these Conditions will not affect the parties' obligations under this condition 8.
9. TERMINATION
9.1. The Company may immediately terminate these Conditions without any liability to the Customer:
9.1.1. upon the insolvency of the Customer (including, without limitation: bankruptcy, compulsory or voluntary liquidation, having a receiver or administrator or administrative receiver appointed over all or part of its property or business, or being unable to pay its debts as they fall due);
9.1.2. the SNAP Fuel Card terms and conditions are terminated for any reason;
9.1.3. if the credit insurance taken out by the Company in relation to the Customer is removed, cancelled or varied; or
9.1.4. if the Customer materially breaches any of these Conditions.
9.2. Either party may terminate these Conditions by giving 14 days prior written notice to the other party.
9.3. If these Conditions are terminated in accordance with conditions 9.1 or 9.2 then all outstanding invoices, balances or monies due on the Customer's SNAP Account or otherwise shall immediately become due and payable in full and the right to use the SNAP Account including the SNAP Fuel Card (where applicable) shall automatically cease with immediate effect and the Customer shall return all SNAP Fuel Cards to the Company within 7 days.
9.4. Termination of these Conditions shall not prejudice any of the parties' rights and remedies which have accrued as at the date of termination.
10. LIABILITY
10.1. Notwithstanding anything to the contrary in these Conditions, the Company's liability to the Customer shall not be limited for:
10.1.1. death or personal injury caused by the negligence of the Company, its employees, agents or sub-contractors;
10.1.2. breach of any condition as to title or quiet possession implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982;
10.1.3. for fraud; or
10.1.4. any other form of loss which cannot by relevant law be limited or excluded.
10.2. Subject to condition 10.1 and conditions 10.4 to 10.6, the Company's total liability, whether arising in contract, tort (including negligence), restitution, breach of statutory duty or misrepresentation or otherwise, shall not exceed the lesser of: (a) 3 times the fees payable by the Customer under these Conditions in the previous 12 months before the claim occurred; and (b) £100,000.
10.3. Subject to condition 10.1 and conditions 10.4 to 10.6, the Company shall not be liable to the Customer in contract, tort (including negligence), restitution, breach of statutory duty or misrepresentation or otherwise for any of the following loss or damage suffered by the Customer that arises under or in connection with these Conditions:
10.3.1. loss of goodwill;
10.3.2. loss of business or revenue;
10.3.3. loss of profits;
10.3.4. loss of business opportunity;
10.3.5. loss of anticipated savings;
10.3.6. loss of data; or
10.3.7. for any special, indirect or consequential damage.
10.4. Unless the Customer notifies the Company in writing that it intends to make a claim in respect of an event within three (3) months of the date on which the Customer became aware, or ought reasonably to have become aware, of having grounds to make a claim in respect of that event (the Notice Period), the Company shall have no liability for that event.
10.5. Where the Customer has validly notified the Company within the Notice Period, the Customer must issue and formally notify the Company of the relevant claim within three (3) months following the expiry of the Notice Period. If the Customer fails to do so, the claim shall be deemed withdrawn and the Company shall have no liability in respect of it.
10.6. The Company will not be liable to the Customer, the Site Owner or any third party for any breach of obligations in relation to the provision of the good and services which are delivered by the Site Operator whether set out in these Conditions, or otherwise. The Company simply facilitates the obtaining of the goods and services from the Site Owner via the provision of a website and associated services.
11. GENERAL
11.1. These Conditions constitute the whole agreement and the understanding of the parties and supersedes any previous arrangement, understanding or agreement between them relating to the subject matter of these Conditions. Each party acknowledges that, in entering into these Conditions, it has not relied on any statement, representation, assurance or warranty (whether made negligently or innocently) other than those expressly set out in these Conditions. Each party agrees that all liability for and remedies in respect of any representations are excluded except as expressly provided in these Conditions. Nothing in this condition 11.1 shall limit or exclude any liability for fraud.
11.2. The Company shall not be liable for any failure or delay in the performance of its obligations under these Conditions to the extent that such failure or delay is caused by events, circumstances or causes beyond its reasonable control (Force Majeure Event).The Company shall use reasonable endeavours to mitigate the effect of any Force Majeure Event and to resume performance of its obligations as soon as reasonably practicable.
11.3. Nothing under the contract shall give rights to any person other than Certas Energy UK Ltd and those who are party to it (whether under the Contracts (Rights of Third Parties) Act 1999) or otherwise.
11.4. Where the Customer consists of two or more persons then all obligations of such Customer shall be joint and several obligations of such persons.
11.5. These Conditions are subject to English law, and the parties agree to the exclusive jurisdiction of the English courts in order to resolve any disputes howsoever arising.
Service Rules and Operational Information
A. SNAP-only Parking – Booking and Cancellation
- SNAP-only parking services must be pre-booked prior to arrival. Bookings may be made by the Customer or its authorised Users using the SNAP Account via the SNAP website, the "intruck" mobile application, or by telephone.
- A reservation charge applies to pre-booked parking, as set out in Appendix 1.
- Cancellation terms depend on the type of parking service booked:
- Depot Parking Service Partners
Bookings may be cancelled up to 4:00 pm on the day of parking. Cancellations made after this time are binding and the applicable parking charge will be applied to the Customer's SNAP Account. Any booking reserves a parking space for the relevant vehicle and driver regardless of actual arrival time. Reservation charges are retained for any cancelled or amended bookings. - Bookable Parking Service Partners
Bookings may be cancelled prior to two (2) hours before the stated arrival time. Cancellations made prior to two hours of arrival are binding and the applicable 75% of the parking charge will be applied to the Customer's SNAP Account. Reservation charges are retained for any cancelled or amended bookings.
Bookings may be cancelled within two (2) hours before the stated arrival time. Cancellations made within two hours of arrival are binding and the applicable 100% parking charge will be applied to the Customer’s SNAP Account. Reservation charges are retained for any cancelled or amended bookings.
- Depot Parking Service Partners
B. Payment Methods for Goods and Services
- Goods and services available through the SNAP Account may be purchased either by use of a registered vehicle licence plate number ("VLPN") or by use of a SNAP Fuel Card, depending on the type of good or service.
The applicable payment method for each category of goods or services is set out below:
| Goods / Services | Payment Method |
|---|---|
| Truck parking | VLPN |
| Truck washing | VLPN |
| Dartford Crossing | VLPN |
| Reserved parking | VLPN |
| Road fuel | SNAP Fuel Card |
| Gas oil | SNAP Fuel Card |
| Lubricants (including AdBlue) | SNAP Fuel Card |
- Goods or services that require a SNAP Fuel Card cannot be purchased using a VLPN alone. Likewise, VLPN-based services cannot be purchased using a SNAP Fuel Card and require a valid registered VLPN.
C. VLPN-Based Services
- The current services available for purchase using a registered VLPN ("VLPN-based services") include Truck Parking, Truck Washing, and the Dartford Crossing payment service.
- Customers may enable or disable individual VLPN-based services via the SNAP Account Platform.
D. Pricing
- The Company reserves the right to add a 3.99% service charge to each invoice for VLPN- Should a valid company VAT number be found, or not have sufficient credit limit then a security deposit will be required.
- If the Customer's Direct Debit payment fails, the Customer will be charged £50+VAT to cover administration costs. This will be the case for the first three Direct Debit failures. After the third time, the Company reserves the right to rescind the Direct Debit service and the Customer will be asked for a security deposit to continue using the SNAP Account.
- Reservation charges: Are listed below in the table and subject to change
- Summary of fees and charges. All of the below fees and charged in GBP (£) are subject to VAT at the standard rate:
Appendix 1
| SNAP Fuel Card invoices | SNAP Account invoices for VLPN-based services | SNAP Account invoices for VLPN-based services (Bookable parking) | |
|---|---|---|---|
| SNAP Account Service fee with a deposit account *1 *3 | - | 3.99% | 3.99% |
| SNAP Account Service fee with an arrears account *1 | - | 3.99% | 3.99% |
| New SNAP Fuel Card (fee per new replacement card issued) | £15 | N/A | N/A |
| Interest charged on overdue invoices (annual rate on daily basis) | 5% | 0% | 0% |
| Failure of Direct Debit fee *2 | £50 | £50 | £50 |
| Failure to return a recalled card within 48 hours | £15 | - | - |
| Issuing replacement PIN number if lost by Customer | £15 | - | - |
| Parking Reservation free Via Intruck | £1.99 | £1.99 | |
| Parking Reservation fee Via phone | - | £2.49 | £1.99 |
| Parking Reservation fee via the SNAP website | - | £1.49 | £1.99 |
*1 Deposits may be required in respect of VLPN-based services, where no credit limit is available, but not for SNAP Fuel Card invoices.
*2 Failure of 3 direct debits could mean the direct debit mandate is rescinded and a deposit will be asked for.
*3 Accounts where the company is not VAT registered or is operated as a Sole Trader, will be required to pay a security deposit.