Frequently Asked Questions
Got a question about SNAP? You’re in the right place. Browse our most frequently asked questions to find quick answers, helpful guidance and everything you need to make the most of your journey.
- Truck Drivers Faqs
- Fleet Managers Faqs
- Service Partners Faqs
Finding and accessing parking
Use the SNAP Map or intruck to search for truck parking on your route. Each location listing shows its address, parking information and contact details.
Use the SNAP Map or intruck to find another available location nearby or along your route. If you need help, contact SNAP customer support.
On-site rules and behaviour
Check-in arrangements vary by location. Review the location information before you travel and contact the site directly if you need help on arrival.
Follow the instructions displayed at the site and any guidance provided by site staff. Check the location information before you travel for any location-specific requirements.
This depends on the location and type of parking session. Check the location information or ask site staff before leaving to confirm whether re-entry is allowed.
Each service partner on the SNAP network is different, and each has their own parking regulations. Please follow the guidance provided by the site staff when you arrive, and park within the painted lines if available.
Parking suitability
Parking layouts and bay sizes vary by location. Check the location information or contact the site before travelling if you have an oversized vehicle, trailer or specialist load.
Requirements vary by location. Contact the site before you travel to check whether it can accommodate your vehicle, load or any special parking needs.
Amenities and comfort
Facilities vary by location and may include food, fuel, showers, toilets, Wi-Fi or truck washing. Check the SNAP Map or intruck before travelling.
Most truck stops offer Wi-Fi as a complimentary service with truck parking sessions. However, we recommend checking the ‘location information’ or intruck to discover if the provider has Wi-Fi available.
Many locations have food available on site or nearby, but this varies. Check the SNAP Map or intruck for each location’s facilities and any available offers.
Safety and security
Please speak to the staff at the service partner to understand where access to the emergency services will be.
Use the SNAP Map or intruck to check the security features at each location before travelling. Look for the facilities that matter to you, such as controlled access, CCTV or secure fencing.
Planning journeys
All bookings at SNAP Depot Parking Sites can be cancelled at no charge, as long as the confirmed cancellation is before 4 pm. Cancellations after 4 pm will cost the price of the booking fee. Bookings and cancellations can be confirmed on the phone or via your SNAP Portal.
Parking session lengths vary by location. Check the location listing on the SNAP Map or intruck before you travel.
Once you arrive at a SNAP service partner, enter your licence plate number into a payment terminal to confirm your session. If no terminal is available, speak to the staff to book yourself in.
Selected SNAP locations offer bookable parking, helping you plan ahead. Use the SNAP Map or intruck to check whether advance booking is available at your chosen location.
It differs at weekends, but truck parks usually start getting busy around 4 pm, and most are full by 7 pm, which correlates with most truck driver hours. We advise booking ahead at Depot Parking Sites or arriving as early as your schedule allows at SNAP truck stops.
Finance and admin
Parking prices and session lengths vary by location. Check the SNAP Map or intruck for the latest location information; account holders can also view available pricing in the SNAP Portal.
Log in to the SNAP Portal to view and download invoices for your SNAP activity.
Planning and operations
Please get in contact to find out how we can help with your monthly truck parking needs.
Service providers accept varying lorry types paying with SNAP, but some truck stops have restrictions around refrigerated trucks. We advise you to check the ‘driver facilities’ section or call the facility ahead of time to guarantee your vehicle is permitted.
If you are driving an abnormal vehicle or load, please contact the service partner ahead of your arrival to ensure they can accommodate your truck’s weight.
Each service partner on the SNAP network has a bespoke capacity. The truck parking sizes vary from site to site. We have smaller, intimate truck stops offering three parking spaces, up to large corporate truck stops catering for up to 600 daily trucks. The total capacity for each service partner is available on the ‘more information’ section of our SNAP map.
Incidents and compliance
Use the SNAP customer incident and feedback form to report an issue. Include the location, date and relevant details so the team can investigate.
SNAP customer incident/feedback form
Facilities and services
We work with over 200 truck-washing operators across Europe – giving you access to vehicle cleaning wherever you are on your transit route.
We advertise the prices of washing services on the ‘more information’ section of our SNAP map and intruck. We also have mobile washing operators who can visit your depot and clean your vehicles, making life easy for you.
No, you do not need any additional software. We provide the SNAP Portal, a user friendly platform for managing your account.
Yes. Joining the SNAP network is completely free for a service partner.
All SNAP parking sites must have toilets and showers to join the network. Additional amenities such as food or fuel services can make your site more attractive to drivers. While not mandatory, strong security measures help protect your site and increase driver confidence.
We welcome service providers of all sizes to the SNAP network, giving drivers the choice of truck parks across Europe that suits their needs.
Still Have Questions?
Can’t find what you’re looking for? Whether you’re new to SNAP or looking for more information about our services, our team is here to help. Get in touch and we’ll point you in the right direction.