Frequently Asked Questions
Got a question about SNAP? You’re in the right place. Browse our most frequently asked questions to find quick answers, helpful guidance and everything you need to make the most of your journey.
- Truck Drivers Faqs
- Fleet Managers Faqs
- Service Partners Faqs
Finding and accessing parking
We provide the contact and address information for parking access at all service providers on the SNAP network. You can find this information via the SNAP map or the intruck app.
Please use the SNAP map or the intruck app to find a suitable truck stop on your transit route. Alternatively, call SNAP’s customer service department at +44 (0)1603 777242 to find out how we can help.
On-site rules and behaviour
Each service partner has their own check-in and check-out parking procedures for drivers. If you want to learn more about a specific service partner’s procedures, please use the ‘contact location’ option on intruck to speak to site staff.
Each service partner on the SNAP network has their own rules and truck parking regulations. Please check the ‘more information’ section of our website before arrival, and proceed with caution when entering the site.
Drivers are free to leave their vehicles, as long as they are not blocking any other vehicles.
Each service partner on the SNAP network is different, and each has their own parking regulations. Please follow the guidance provided by the site staff when you arrive, and park within the painted lines if available.
Parking suitability
The size of truck parking spaces differs from one service partner to the next, and some will have painted markings, while others don’t.
Each service partner on the SNAP network is different, but many truck stops will have designated areas for hazardous or refrigerated trucks. Please liaise with the site staff to find out where you should park if you are carrying a unique load or dangerous goods.
Amenities and comfort
Each service partner on the SNAP network is different. We recommend contacting the site operator to find out if they have pet-friendly amenities before arrival.
Each service partner on the SNAP network offers varying facilities. Some are close to local amenities, and some are isolated. We advise looking in the ‘more information’ section before arriving, to ensure you have everything you need.
The SNAP network offers truck stops of all shapes and sizes. Some include refuelling stations, a range of eating options and truck washing capabilities, while others have more bespoke offerings. We advise checking the ‘location information’ or intruck to find out what is available before you arrive.
Selected service partners offer hotel facilities – helping drivers comply with the EU Mobility Package. Please refer to the ‘more information’ section of the SNAP map to find out more.
Most truck stops offer Wi-Fi as a complimentary service with truck parking sessions. However, we recommend checking the ‘location information’ or intruck to discover if the provider has Wi-Fi available.
Motorway service areas tend to have an array of eateries, and traditional truck stops often have on-site restaurants. Some truck stops have a cafe/shop for customers, and some are non-catered.
We advise checking the ‘location information’ or intruck to find out what is available before you arrive. We also offer discounted food vouchers with your parking session at participating service partners.
We advertise all the facilities available at each service partner on the ‘more information’ section of our SNAP map and intruck – helping you to establish if the truck stop has the amenities you need.
Safety and security
Please speak to the staff at the service partner to understand where access to the emergency services will be.
Please speak to the staff at the service partner to find out more about the security protocols at the site.
We list all the security features available at SNAP service partners on the SNAP map in the ‘more information’ section.
We list the security features installed at each service partner in the ‘location information’ section of our SNAP map, giving you transparency about the security facilities available at each service partner.
Planning journeys
All bookings at SNAP Depot Parking Sites can be cancelled at no charge, as long as the confirmed cancellation is before 4 pm. Cancellations after 4 pm will cost the price of the booking fee. Bookings and cancellations can be confirmed on the phone or via your SNAP Portal.
Each service provider has bespoke parking durations. Please use the ‘location information’ page on the SNAP website or the intruck app to view the parking time limits before arriving at the truck stop.
Once you arrive at a SNAP service partner, enter your licence plate number into a payment terminal to confirm your session. If no terminal is available, speak to the staff to book yourself in.
Many SNAP service providers offer parking sessions on a first-come first-served basis, so we recommend arriving earlier if you have a specific stop in mind. It’s also worth using the ‘more information’ section to check, as truck stops close their gates at a specific time (more likely at Depot Parking Sites).
Elsewhere, drivers can book their parking spaces ahead of time at bookable or exclusive Depot Parking sites, so you know you have a space waiting for you when you arrive.
It differs at weekends, but truck parks usually start getting busy around 4 pm, and most are full by 7 pm, which correlates with most truck driver hours. We advise booking ahead at Depot Parking Sites or arriving as early as your schedule allows at SNAP truck stops.
Truck stops tend to get busy around 4 pm, but we know the demands of the job can make it difficult to arrive on time. To minimise stress, you can book a parking space ahead of time at any of our bookable or Depot Parking Sites across Europe.
Vehicle considerations
If you are concerned about the condition of your vehicle, we advise you to call the service partner before you arrive.
Finance and admin
We advertise all prices and parking session durations on the ‘more information’ section of our SNAP map or the intruck app. A full price list can also be downloaded from your SNAP Portal.
You can use your SNAP Portal to view all invoices from your SNAP activity. You can also download invoices if you wish.
Planning and operations
Please get in contact to find out how we can help with your monthly truck parking needs.
Service providers accept varying lorry types paying with SNAP, but some truck stops have restrictions around refrigerated trucks. We advise you to check the ‘driver facilities’ section or call the facility ahead of time to guarantee your vehicle is permitted.
If you are driving an abnormal vehicle or load, please contact the service partner ahead of your arrival to ensure they can accommodate your truck’s weight.
Each service partner on the SNAP network has a bespoke capacity. The truck parking sizes vary from site to site. We have smaller, intimate truck stops offering three parking spaces, up to large corporate truck stops catering for up to 600 daily trucks. The total capacity for each service partner is available on the ‘more information’ section of our SNAP map.
Incidents and compliance
Please use this incident form to report any incidents occurring at service partners on the SNAP network. SNAP’s customer service department will investigate the issue with the relevant parties and work to find a resolution.
Facilities and services
We work with over 200 truck-washing operators across Europe – giving you access to vehicle cleaning wherever you are on your transit route.
We advertise the prices of washing services on the ‘more information’ section of our SNAP map and intruck. We also have mobile washing operators who can visit your depot and clean your vehicles, making life easy for you.
No FAQs found in this category.
Still Have Questions?
Can’t find what you’re looking for? Whether you’re new to SNAP or looking for more information about our services, our team is here to help. Get in touch and we’ll point you in the right direction.